Holly McCain
Denham Springs
Summary
Dynamic professional with extensive experience at Winn-Dixie Stores Inc., excelling in inventory management and customer service. Proven track record in optimizing product visibility and enhancing customer satisfaction. Skilled in staff training and supplier coordination, successfully reducing waste and increasing sales through strategic merchandising initiatives.
Retail professional with solid background in grocery and inventory management, ready to contribute to dynamic team. Proven ability to manage stock levels and enhance customer satisfaction. Valued for collaboration and adaptability to changing work demands, ensuring smooth operations and team success.
Overview
27
27
years of professional experience
Work History
Dairy Clerk
Winn-Dixie Stores Inc.
12.2017 - 09.2025
- Managed dairy product inventory, ensuring freshness and compliance with quality standards.
- Assisted customers in selecting dairy products, enhancing overall shopping experience.
- Operated cash register, processing transactions accurately and efficiently.
- Trained new staff on dairy department operations and customer service protocols.
- Implemented organization strategies for dairy displays to maximize product visibility.
- Monitored product expiration dates, reducing waste through timely markdowns and promotions.
- Coordinated with suppliers to maintain optimal stock levels of dairy products.
- Resolved customer inquiries and complaints swiftly, fostering positive relationships and loyalty.
Seafood Manager
Winn-Dixie Stores Inc.
02.2012 - 05.2016
- Supervised seafood department operations, ensuring compliance with health and safety regulations.
- Trained and mentored staff on best practices for seafood handling and customer service.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed promotional strategies to increase sales of fresh seafood products.
- Collaborated with suppliers to ensure quality standards and timely delivery of products.
- Analyzed sales data to identify trends and adjust product offerings accordingly.
- Enhanced customer experience by providing product knowledge and cooking tips for seafood items.
- Led team meetings to discuss performance goals, challenges, and process improvements in the seafood department.
- Prepared and placed seafood cuts and products in display counter to appeal to customers.
- Wrapped, weighed, labeled and priced cuts of seafood.
- Managed daily work schedules for seafood staff.
- Provided detailed information to customers about available seafood products and self-service items.
- Created clean and inviting appearance for fresh seafood cases to encourage sales.
- Increased sales volume by implementing targeted marketing initiatives and seasonal promotions.
- Enhanced customer satisfaction by providing high-quality seafood products and exceptional service.
- Fostered strong relationships with customers by addressing inquiries promptly and professionally.
- Participated in vendor negotiations to secure favorable pricing terms while maintaining quality standards.
- Conducted regular quality control checks for optimal freshness and compliance with food safety regulations.
- Optimized department layout for easier navigation and enhanced shopping experience.
- Coordinated with other departments to optimize cross-merchandising opportunities for increased revenue generation.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
General Merchandiser
Winn-Dixie Stores Inc.
09.2005 - 05.2012
- Managed inventory levels to ensure product availability and reduce stockouts.
- Coordinated merchandising displays to enhance product visibility and customer engagement.
- Trained new team members on store policies and merchandising standards.
- Analyzed sales trends to optimize product placement and assortment strategies.
General Merchandise Manager
Winn-Dixie Stores Inc.
05.1998 - 08.2005
- Led strategic planning for merchandise assortment and inventory management, optimizing product offerings.
- Developed training programs for staff to enhance customer service and sales techniques.
- Analyzed market trends to inform merchandising strategies, driving competitive advantage.
- Collaborated with suppliers to negotiate pricing and improve product availability, enhancing profitability.
- Implemented promotional campaigns that increased customer engagement and boosted sales volume.
- Monitored performance metrics to assess effectiveness of merchandising initiatives, ensuring alignment with business goals.
- Facilitated cross-departmental communication to streamline operations and improve stock replenishment processes.
- Mentored junior managers in best practices for inventory control and team leadership development.
- Devised strategic plans for visual merchandising updates in alignment with company branding guidelines and current market trends.
- Supported company initiatives through active participation in storewide marketing campaigns, special events, and community engagement efforts.
- Effectively managed merchandise returns and exchanges, minimizing financial loss while preserving positive customer relationships.
- Reduced inventory shrinkage through meticulous tracking, frequent audits, and staff training on loss prevention techniques.
- Streamlined merchandise flow by implementing efficient receiving processes and timely replenishment of the sales floor.
Education
High School Diploma -
Andrew Jackson
Chalmette, LASkills
- Inventory management
- Customer service
- Cash handling
- Staff training
- Product merchandising
- Quality control
- Supplier coordination
- Product knowledge
Accomplishments
- Supervised team of 3-4 staff members.
- Resolved product issue through consumer testing.
Timeline
Dairy Clerk
Winn-Dixie Stores Inc.
12.2017 - 09.2025
Seafood Manager
Winn-Dixie Stores Inc.
02.2012 - 05.2016
General Merchandiser
Winn-Dixie Stores Inc.
09.2005 - 05.2012
General Merchandise Manager
Winn-Dixie Stores Inc.
05.1998 - 08.2005
High School Diploma -
Andrew Jackson