Holoa Tolbert
Marrero
Summary
Versatile and achievement-oriented professional with a robust background at Antoine’s Restaurant, exceptional customer service. Excelled in mentoring staff, enhancing operational efficiency, and resolving customer issues, significantly improving guest satisfaction. Skilled in culinary techniques and fostering positive team dynamics, consistently maintaining high-quality standards.
Overview
18
18
years of professional experience
Work History
Chef
Antoine’s Restaurant
12.2019 - Current
- Coordinated with team members to prepare orders on time.
- Disciplined and dedicated to meeting high-quality standards.
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
Dept Manager Guest Services
McDonald's
11.2006 - 01.2015
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Defined clear targets and objectives and communicated to other team members.
- Established team priorities, maintained schedules and monitored performance.
Night Audit Supervisor
Aloft Hotel
06.2015 - 10.2019
- Oversaw financial transactions during evening hours, ensuring accurate billing for guests while minimizing errors or discrepancies that could impact revenue collection efforts later on.
- Increased efficiency in nightly operations by cross-training team members in multiple roles within the hotel environment.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Generated and printed daily financial reports to track hotel performance.
- Evaluated and promptly resolved lodging facility operational issues.
- Prepared detailed reports on nightly activities, presenting findings to management for review and action planning as necessary.
Education
Associate Of Applied Business - Business Administration And Management
Oakland City University
Oakland City, INSkills
- Food safety and sanitation
- Customer service
- Sales/POS
- Customer Relations
- Microsoft
- Team Building/ Development
Timeline
Chef
Antoine’s Restaurant
12.2019 - Current
Night Audit Supervisor
Aloft Hotel
06.2015 - 10.2019
Dept Manager Guest Services
McDonald's
11.2006 - 01.2015
Associate Of Applied Business - Business Administration And Management
Oakland City University
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