Hope Folse
Iowa
Summary
Committed Medication Coordinator possessing strong background in pharmacy operations and medication management. Skilled in coordinating patient medication plans, liaising between healthcare professionals, and ensuring regulatory compliance. Demonstrates problem-solving skills, exceptional communication abilities, and unwavering attention to accuracy. Previous roles have resulted in streamlined processes for improved patient care, enhanced safety protocols, and increased efficiency within healthcare teams.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Consumer Medication Coordinator
Genoa Healthcare
Lake Charles
12.2020 - Current
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Conducted patient interviews to collect medical history information.
- Utilized electronic health record systems for entering medication orders and patient information.
- Performed administrative tasks such as filing, faxing, scanning documents.
- Facilitated communication between pharmacists and other healthcare providers.
- Investigated insurance coverage eligibility issues related to prescription drugs.
- Coordinated the delivery of prescription medications to patients.
- Ensured accuracy when entering data into electronic health records system.
- Collaborated with healthcare providers to clarify prescription orders and resolve medication discrepancies.
- Answered telephones to respond to questions or requests.
- Enhanced pharmacy efficiency by developing and implementing organizational systems.
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
- Ensured compliance with state and federal pharmacy laws and regulations.
Pharmacy Technician
Genoa Healthcare
Lake Charles
10.2020 - 12.2020
- Answered telephones to respond to questions or requests.
- Collaborated with healthcare providers to clarify prescription orders and resolve medication discrepancies.
- Entered prescription information into computer databases.
- Restocked shelves with new supplies of medications as needed.
- Ensured compliance with state and federal pharmacy laws and regulations.
- Verified prescriptions and drug labels, documents and packages.
- Interpreted and processed medication orders under supervision of pharmacist.
- Managed filing of prescriptions, both electronically and manually.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Maintained a clean and organized pharmacy workspace, adhering to safety and hygiene standards.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
Admission and Marketing Coordinator
Rosewood Nursing and Rehab Center
Lake Charles
08.2018 - 10.2020
- Developed brand marketing plan strategies to increase brand awareness.
- Identified areas for improvement within existing processes and procedures.
- Performed administrative tasks such as maintaining records of expenses incurred during campaigns.
- Analyzed customer feedback to inform product improvements or new offerings.
- Collaborated with other departments to coordinate strategic marketing activities.
- Explained the insurance and enrollment process to patients and their families.
- Developed and updated admissions materials, including brochures, website content, and social media posts.
- Coordinated with the admission team to schedule the admission of new patients.
- Collected the required medical and insurance information for approval of admission.
Education
Associate of Applied Science - Medical Assistant
Delta Technical Community College
Lake Charles04-2008
Skills
- Medication management
- Electronic health records
- Prescription processing
- Regulatory compliance
- Insurance verification
- Patient communication
- Organizational skills
- Team collaboration
- Medical terminologies
- Relationship building
- Multitasking Abilities
- Administrative support
Certification
- PTCB Certification
- Louisiana Board of Pharmacy
- Mental Health First Aid
Timeline
Consumer Medication Coordinator
Genoa Healthcare
12.2020 - Current
Pharmacy Technician
Genoa Healthcare
10.2020 - 12.2020
Admission and Marketing Coordinator
Rosewood Nursing and Rehab Center
08.2018 - 10.2020
Associate of Applied Science - Medical Assistant
Delta Technical Community College
Similar Profiles
Michelle HallMichelle Hall
Pharmacy Site Manager at Genoa HealthcarePharmacy Site Manager at Genoa Healthcare
Hugo PortilloHugo Portillo
Pharmacy Site Manager at Genoa HealthcarePharmacy Site Manager at Genoa Healthcare
Kelli StubblefieldKelli Stubblefield
Pharmacy Technician at Genoa HealthcarePharmacy Technician at Genoa Healthcare