Summary
Overview
Work History
Skills
Timeline
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Hope Ory

Prairieville

Summary

Driven and dynamic professional with a proven track record at Starbucks, enhancing customer satisfaction and streamlining operations. Excelled in team leadership at Nobles Cafe, significantly boosting productivity through effective training and coaching. Skilled in cash handling and fostering a friendly, collaborative environment. Demonstrates a keen ability to engage customers and promote repeat business, leveraging outgoing personality and operational expertise.

Overview

4
4
years of professional experience

Work History

Barista

Starbucks
03.2024 - Current
  • Package, label, or date food items for sale
  • Replenish client service stations with paper products or beverage preparation items
  • Take client orders and communicate them to other employees for preparation
  • Accept and process client payments
  • Establish or replenish product displays
  • Remove garbage
  • Cook or present menu items, such as sandwiches or salads
  • Describe the use of retail equipment, such as espresso machines
  • Supply clients with product details, such as coffee blend or preparation descriptions.

Embroider & Cashier

The Creative Touch
11.2023 - 03.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.

Shift Leader

Nobles Cafe
11.2020 - 08.2021
  • Provided coaching and reinforced standards to foster superior performance from crew members and others throughout organization
  • Created fun team building activities to engage staff in upselling to meet revenue targets
  • Coordinated shift-based inventory receiving, auditing and restocking
  • Positioned skilled staff in key areas throughout shift to optimize department productivity
  • Enhanced operations and boosted productivity through employee training, coaching and creating work schedules and assignments
  • Increased customer base and market share by promoting product through diverse channels
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations
  • Treated associates with fairness and respect, providing recognition of accomplishments
  • Demonstrated excellent communication skills in resolving product and consumer complaints
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.

Skills

  • Friendly and outgoing
  • Team Player
  • Cash Handling
  • Opening and closing duties

Timeline

Barista

Starbucks
03.2024 - Current

Embroider & Cashier

The Creative Touch
11.2023 - 03.2024

Shift Leader

Nobles Cafe
11.2020 - 08.2021

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Hope Ory