Hope Prescott
Amite,LA
Summary
Dynamic hospitality professional with proven expertise at The Southern Hotel, excelling in staff leadership and inventory management. Successfully enhanced guest satisfaction and elevated dining experiences through exceptional service and strategic collaboration. Recognized for fostering strong client relationships and effectively managing banquet operations, ensuring seamless event execution.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Banquet Captain
The Southern Hotel
08.2023 - Current
- Enhanced guest satisfaction by overseeing banquet operations and ensuring smooth execution of events.
- Increased repeat business by developing strong relationships with clients and consistently delivering exceptional service.
- Elevated dining experiences by collaborating with chefs on menu planning and presentation.
- Enhanced guest satisfaction by overseeing setup, service, and breakdown of event spaces.
Front Desk Supervisor
The Southern Hotel
01.2022 - 08.2023
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Collected room deposits, fees, and payments.
- Managed group reservations effectively, providing smooth check-in experiences for large parties or corporate events.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
Lead Bartender /Cocktail Server
The Southern Hotel
09.2020 - 01.2022
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Mixed unique and interesting cocktails for customers, including bar specials.
Education
High School Diploma -
Jewel Sumner High School
Kentwood, LA05-2017
Skills
- Staff leadership
- Inventory management
- Time management
- Banquet setup
- Food safety and sanitation
- Corporate event coordination
- Guest interaction
- Kitchen communication
Certification
- Alcohol Server Certification - ServSafe Alcohol.
Timeline
Banquet Captain
The Southern Hotel
08.2023 - Current
Front Desk Supervisor
The Southern Hotel
01.2022 - 08.2023
Lead Bartender /Cocktail Server
The Southern Hotel
09.2020 - 01.2022
High School Diploma -
Jewel Sumner High School
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