Hope Smith
Lake Charles
Summary
Dynamic professional with a proven track record at Northwestern State University with Anthony Pursell, excelling in client communication and multitasking. Leveraging strong problem-solving skills and attention to detail, I enhanced customer satisfaction and fostered a positive environment. Committed to excellence, I effectively mentored students as a Marching Band Technician, boosting engagement and retention, further building a long-lasting positive reputation in the Lake Charles area.
Overview
2
2
years of professional experience
Work History
Student Communications and Recruiting
Anthony Pursell
08.2024 - Current
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email and telephone.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Utilized creative skills to introduce new participants to the office through flyers and announcements.
Marching Band Technician
Terry Gould
07.2023 - 07.2024
- Served as a role model for students, demonstrating professionalism, enthusiasm, and commitment to the program''s success.
- Developed leadership skills among students through mentorship opportunities within the program.
- Increased student engagement by incorporating innovative teaching methods and technology in lessons.
- Improved musicians'' technical skills through targeted instruction and practice sessions.
- Promoted a culture of excellence within the group by setting clear expectations for behavior, attendance, punctuality, and dedication towards improvement efforts both individually and collectively as a team player.
- Boosted retention rate of band members by fostering a positive and supportive learning environment.
- Upheld high standards of discipline while maintaining an enjoyable atmosphere during practices and performances.
- Evaluated individual student progress regularly to tailor instruction strategies based on their unique needs and capabilities.
- Expanded the band''s repertoire with diverse musical selections tailored to various skill levels of performers.
Education
Bachelor of Arts - Music Performance
Northwestern State University
Natchitoches, LA05-2027
High School Diploma -
Sam Houston High School
Lake Charles, LA05-2023
Skills
- Fast learner
- Positive attitude
- Time management
- Attention to detail
- Punctual and reliable
- Active listening
- Active learning
- Team collaboration
- Verbal and written communication
- Multitasking
- Problem-solving
Timeline
Student Communications and Recruiting
Anthony Pursell
08.2024 - Current
Marching Band Technician
Terry Gould
07.2023 - 07.2024
Bachelor of Arts - Music Performance
Northwestern State University
High School Diploma -
Sam Houston High School
Similar Profiles
TURNER GEORGECINKTURNER GEORGECINK
Assistant Director of Golf at Pursell FarmsAssistant Director of Golf at Pursell Farms
Andre MorrisAndre Morris
Foreman at Carl R. PursellForeman at Carl R. Pursell
Leslie CollierLeslie Collier
Server at Pursell FarmsServer at Pursell Farms
Armani' SmithArmani' Smith
CNA Supervisor at Calcasieu Community Care CenterCNA Supervisor at Calcasieu Community Care Center
Jagger MorrisonJagger Morrison
Construction Project Manager at Cajun Fab ConstructionConstruction Project Manager at Cajun Fab Construction