Detail-oriented and service-focused Technical Support Specialist with a B.S. in Computer Information Systems and 1+ years of professional IT support experience. Skilled in troubleshooting, end-user training,and collaborating across teams to resolve hardware/software/network issues. Seeking to contribute technical expertise and customer-focused solutions in a Tech Support Specialist role at Entergy
Overview
7
7
years of professional experience
Work History
Billing Representative
Louisiana Children's Medical Center Health
07.2023 - Current
Maintain billing records and documentation and preparing financial and billing reports for internal use.
Trained new hires on company-specific billing software, policies, and procedures, promoting team cohesion and productivity.
Assist with audits by providing required billing documentation.
Coordinate with internal departments (e.g., sales, finance, customer service) to resolve issues.
Ensure timely billing based on project completion, service delivery, or contract terms.
Ensure compliance with billing policies, data privacy laws (e.g., HIPAA, if in healthcare), and industry regulations
Handle sensitive customer financial information securely. Submit claims to insurance providers; follow up on denials.
IS Support Specialist
Ochsner Health
06.2022 - 07.2023
Provided Tier 1 support to over 1,000 patients monthly via phone, live chat, email, and ticketing systems
Diagnosed and resolved hardware/software/network issues using test scripts, logs, and root-cause analysis
Trained new employees and created SOP documentation to enhance onboarding and knowledge transfer
Partnered with vendors to troubleshoot hardware issues and procure replacement components
Maintained HIPAA compliance while handling sensitive patient data
Billing Representative
Ochsner Health
06.2019 - 06.2022
Reconciled aging accounts and reduced outstanding invoices by 50% through accuracy and follow-up
Trained team members on system updates and software usage
Generated daily billing reports and performed QA checks on submitted claims
Maintained meticulous documentation across multiple insurance payers, including Medicare/Medicaid
Sales Supervisor
Office Depot Inc
06.2018 - 05.2019
Increased customer satisfaction by addressing and resolving client concerns efficiently.
Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
Family Medicine Physician at Northeast Louisiana Health Center/Richardson Medical CenterFamily Medicine Physician at Northeast Louisiana Health Center/Richardson Medical Center
Patient Care Technician at Children's Health - Children's Medical Center DallasPatient Care Technician at Children's Health - Children's Medical Center Dallas