Summary
Overview
Work History
Education
Skills
Awards
Timeline
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Hope West

Kenner,LA

Summary

Detail-oriented and service-focused Technical Support Specialist with a B.S. in Computer Information Systems and 1+ years of professional IT support experience. Skilled in troubleshooting, end-user training,and collaborating across teams to resolve hardware/software/network issues. Seeking to contribute technical expertise and customer-focused solutions in a Tech Support Specialist role at Entergy

Overview

7
7
years of professional experience

Work History

Billing Representative

Louisiana Children's Medical Center Health
07.2023 - Current
  • Maintain billing records and documentation and preparing financial and billing reports for internal use.
  • Trained new hires on company-specific billing software, policies, and procedures, promoting team cohesion and productivity.
  • Assist with audits by providing required billing documentation.
  • Coordinate with internal departments (e.g., sales, finance, customer service) to resolve issues.
  • Ensure timely billing based on project completion, service delivery, or contract terms.
  • Ensure compliance with billing policies, data privacy laws (e.g., HIPAA, if in healthcare), and industry regulations
  • Handle sensitive customer financial information securely. Submit claims to insurance providers; follow up on denials.

IS Support Specialist

Ochsner Health
06.2022 - 07.2023
  • Provided Tier 1 support to over 1,000 patients monthly via phone, live chat, email, and ticketing systems
  • Diagnosed and resolved hardware/software/network issues using test scripts, logs, and root-cause analysis
  • Trained new employees and created SOP documentation to enhance onboarding and knowledge transfer
  • Partnered with vendors to troubleshoot hardware issues and procure replacement components
  • Maintained HIPAA compliance while handling sensitive patient data

Billing Representative

Ochsner Health
06.2019 - 06.2022
  • Reconciled aging accounts and reduced outstanding invoices by 50% through accuracy and follow-up
  • Trained team members on system updates and software usage
  • Generated daily billing reports and performed QA checks on submitted claims
  • Maintained meticulous documentation across multiple insurance payers, including Medicare/Medicaid

Sales Supervisor

Office Depot Inc
06.2018 - 05.2019
  • Increased customer satisfaction by addressing and resolving client concerns efficiently.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
  • Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.

Education

Bachelor of Science - Computer Information System

University of Arkansas At Monticello
Monticello, AR
05.2018

Skills

  • Technical Troubleshooting (Software/Hardware/Network)
  • Onboarding facilitation
  • Cross-department collaboration
  • Documentation and process development
  • Proficient in Microsoft Office Suite
  • Data entry experience

Awards

  • Compliance and Ethics Badge of Recognition(Wal-Mart) 2016-10
  • Computer Information Systems Club Member(UAM) 2016-01 - 2018-05
  • Merle and Deloris Peterson Scholarships 2016-01 - 2018-05
  • Academic Challenge Scholarship 2014-08 - 2018-05

Timeline

Billing Representative

Louisiana Children's Medical Center Health
07.2023 - Current

IS Support Specialist

Ochsner Health
06.2022 - 07.2023

Billing Representative

Ochsner Health
06.2019 - 06.2022

Sales Supervisor

Office Depot Inc
06.2018 - 05.2019

Bachelor of Science - Computer Information System

University of Arkansas At Monticello
Hope West