Hovsep Dakessian
Metairie
Summary
Results-driven professional with a strong background in restaurant management and beverage services. Skilled in effective communication, time management, and adaptability, contributing to increased guest satisfaction and operational efficiency.
Overview
17
17
years of professional experience
Work History
Beverage Director/Manager
Desi Vega's Steakhouse
New Orleans
01.2025 - Current
- Managed inventory and ordering of wine, spirits, and craft beers to ensure optimal selection and availability.
- Developed beverage menus to enhance dining experience for guests.
- Collaborated with kitchen team on food and drink pairings.
- Oversaw cleanliness and organization of bar area and storage rooms to maintain a welcoming environment for guests.
- Controlled bar inventory by monitoring use and placing orders, ensuring consistent stock levels and minimizing waste.
Kitchen Manager
The Boulevard
Metairie
01.2024 - 01.2025
- Oversaw daily kitchen operations, ensuring efficient food preparation and service.
- Managed inventory levels and ordered supplies, maintaining optimal kitchen stock.
- Trained and supervised kitchen staff on food safety and cooking techniques, enhancing compliance and skill.
- Implemented efficient workflow processes to enhance kitchen productivity.
Assistant General Manager
Desi Vega's Steakhouse
New Orleans
01.2020 - 01.2024
- Managed daily operations and staff scheduling in a high-volume restaurant environment.
- Trained and supported staff on customer service standards and operational procedures.
- Implemented service protocols to ensure consistent guest satisfaction and experience.
- Resolved customer complaints promptly while maintaining a positive dining atmosphere.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
Captain/Server
Desi Vega's Steakhouse
New Orleans
01.2015 - 01.2019
- Provided attentive service to ensure customer satisfaction during dining experiences.
- Maintained cleanliness and organization of dining area throughout shifts.
- Assisted guests with menu selections and answered questions about dishes.
- Processed payments and handled cash transactions securely and efficiently.
- Participated in team meetings to discuss service improvements and strategies.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
Front Desk Agent
Drury Inn & Suites
New Orleans
01.2013 - 01.2015
- Greeted guests warmly and efficiently at the front desk.
- Managed check-in and check-out processes for hotel guests.
- Handled guest inquiries and resolved issues promptly and professionally.
- Coordinated room assignments and maintained reservation accuracy.
- Provided information about hotel amenities and local attractions to guests.
Prep Cook/Line Cook/Dishwasher Supervisor
Louisiana Pizza Kitchen
Baton Rouge
01.2009 - 01.2013
- Prepared ingredients for pizza and other dishes according to recipes.
- Maintained cleanliness and organization of kitchen workspace throughout shifts.
- Monitored inventory levels and reported shortages to kitchen management.
- Operated kitchen equipment including ovens, mixers, and slicers safely.
- Followed food safety guidelines to maintain high standards of hygiene.
- Cleaned and sanitized work areas and equipment to ensure food safety standards.
Education
Bachelor of Science - Hotel, Restaurant, Tourism
University of New Orleans
New Orleans, LA11-2019
Associate of Arts - Beverage Management
Delgado Community College
New Orleans, LA05-2018
Skills
- Inventory management
- POS system proficiency
- Customer engagement
- Effective communication
- Time management
- Adaptability
- Quality control standards
- Customer relationship management
- Team collaboration
Languages
Armenian
Professional
Timeline
Beverage Director/Manager
Desi Vega's Steakhouse
01.2025 - Current
Kitchen Manager
The Boulevard
01.2024 - 01.2025
Assistant General Manager
Desi Vega's Steakhouse
01.2020 - 01.2024
Captain/Server
Desi Vega's Steakhouse
01.2015 - 01.2019
Front Desk Agent
Drury Inn & Suites
01.2013 - 01.2015
Prep Cook/Line Cook/Dishwasher Supervisor
Louisiana Pizza Kitchen
01.2009 - 01.2013
Bachelor of Science - Hotel, Restaurant, Tourism
University of New Orleans
Associate of Arts - Beverage Management
Delgado Community College