Hudson Green
Denham Springs
Summary
Seasoned Service Manager bringing 20 years of Automotive experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.
Overview
18
18
years of professional experience
Work History
EVP
Savard Labor & Marine
02.2023 - Current
- Conduct weekly Branch Reviews for all 9 branches across the US and Canada
- Ensure All Managers are operating the branch efficiently and according to WorkFlow
- Attend Monthly Margin Review Meetings
- WorkFlow development and training with all departments
- QC Orders for quality and realistic market movement
- QC Ad placement for orders with no boundaries for recruiting
- Travel to new locations and sites for startup operations
Branch Manager
Savard Labor & Marine
10.2021 - 02.2023
- Manage day to day operations of the Baton Rouge Branch
- Hire and train new employees
- QC orders that come in through Sales Reps to ensure we are recruiting for the right position and that the client actually has a need and understands the costs
- Ensure the candidates are attended to timely
- Supplies are accounted for and inventory is ample for the projected work
- Shadow recruiters and make sure they understand the role they are recruiting for
- Communicate with Corp departments for any resolution needed within branch
Service Manager
Ross Downing Buick GMC Gonzales
06.2018 - 06.2021
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Maintained effective customer service by responding to service requests quickly to increase overall sales by 150%.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Guided techs on automotive repair, tool usage and equipment operation.
- Set and administered department budgets for expenditures, materials and labor.
- Hired and trained new service workers to improve efficiency of department and cultivate productive work atmosphere.
Service Manager
Duplessis Buick GMC
04.2017 - 06.2018
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Maintained effective customer service by responding to service requests quickly to increase overall sales by 40%.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Guided techs on automotive repair, tool usage and equipment operation.
- Set and administered department budgets for expenditures, materials and labor.
- Hired and trained new Service workers to improve efficiency of department and cultivate productive work atmosphere.
Service Manager
All Star Automotive Group
10.2010 - 04.2017
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Maintained effective customer service by responding to service requests quickly to increase overall sales by 90%.
- Guided techs on automotive repair, tool usage and equipment operation.
- Set and administered department budgets for expenditures, materials and labor.
- Hired and trained new service workers to improve efficiency of department and cultivate productive work atmosphere.
Operating Foreman
Woodson Inc.
10.2006 - 10.2010
- Kept accurate and detailed records of personnel progress and productivity.
- Managed company operations, including staff hiring, training, development, scheduling and supervision.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Analyzed equipment breakdowns using various troubleshooting methods.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Implemented policies and standard operating procedures for continuous improvement.
Education
High School Diploma -
Jena High School
Jena, LA05.1989
Skills
- Team Collaboration
- Specifications Interpretation
- Schedule Preparation
- Visual Inspection
- Performance Evaluations
- Decision Making
- Corrective Action Implementation
- Personnel Management
- Policy and Procedure Writing
- Job Prioritizing
- Report Preparation
- Accident and Injury Investigation
- Employee Safety Training
- Safety Compliance
- Dependable and Consistent
- Service Orientation
- Spreadsheet Tracking
- Professional Communication
- Billing and Accounting Support
- Stress Tolerance
- Sound Judgment
- Vehicle and Equipment Operation
- Machinery Operations
- PPE Gear Requirements
- Quality Assurance
- Customer Relations
- Attention to Detail
- Conflict Resolution
- Multitasking and Prioritization
- Relationship Building
- Time Management
- Employee Motivation
Timeline
EVP
Savard Labor & Marine
02.2023 - Current
Branch Manager
Savard Labor & Marine
10.2021 - 02.2023
Service Manager
Ross Downing Buick GMC Gonzales
06.2018 - 06.2021
Service Manager
Duplessis Buick GMC
04.2017 - 06.2018
Service Manager
All Star Automotive Group
10.2010 - 04.2017
Operating Foreman
Woodson Inc.
10.2006 - 10.2010
High School Diploma -
Jena High School
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