Dynamic business owner with a proven track record at NTN Nola Transportation Network, specializing in strategic planning and customer relations. Successfully implemented marketing strategies that drove revenue growth and enhanced team productivity. Skilled in financial management and relationship building, fostering client loyalty and operational excellence.
Overview
10
10
years of professional experience
Work History
Owner
NTN Nola Transportation Network
01.2019 - 03.2025
Implemented marketing strategies to increase brand awareness and attract new customers.
Consulted with customers to assess needs and propose optimal solutions.
Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
Established foundational processes for business operations.
Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
Generated revenues yearly and effectively capitalized on industry growth.
Improved team productivity by introducing innovative project management tools and techniques.
Implemented business strategies, increasing revenue, and effectively targeting new markets.
Managed purchasing, sales, marketing and customer account operations efficiently.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Trained and guided team members to maintain high productivity and performance metrics.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Reduced operational risks while organizing data to forecast performance trends.
Managed day-to-day business operations.
Owner
Le Crystal
09.2015 - 03.2025
Managed day-to-day business operations.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Trained and motivated employees to perform daily business functions.
Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Education
GED -
Grace King Hs
Metairie, LA
01-2008
Skills
Customer relations
Small business operations
Relationship building
Verbal and written communication
Client service
Operations management
Strategic planning
Business planning
Staff management
Marketing
Team oversight
Financial management
Business development
Business administration
Business marketing
Administrative oversight
Cost reduction
Investor relations
Capital pursuit
Accomplishments
Supervised team of [Number] staff members.
Achieved [Result] through effectively helping with [Task].
Achieved [Result] by completing [Task] with accuracy and efficiency.
Affiliations
Bussiness owners
Languages
Arabic
Full Professional
Interests
Experimenting with different creative mediums, like [medium 1], [medium 2], and [medium 3], to expand skills and techniques
Crafting and DIY Projects
Creating digital artwork using software like Photoshop, Illustrator, or Procreate