Ian Baldwin
Kenner
Summary
I’ve honed my skills in building strong, professional relationships while thriving in fast-paced environments. I’m highly adaptable to all sorts of customer service situations and bring a high level of computer literacy and efficiency to the table. I’m excited to channel this experience into a sales role where I can continue growing and contributing.
Overview
1
1
year of professional experience
Work History
Stockman and Custom Framer
HOBBY LOBBY Retail Stores
11.2021 - 12.2022
- Changed sales floor signs to show current pricing and support product promotions.
- Communicated with clients via inbound and outbound calls to update order progress and resolve customer service related issues.
- Used In-House software provided by the company to print and file client invoices.
- Provided customer service and artistic advice to clients wanting to place an order for a custom frame.
- Provided excellent customer service and hospitality to store customers looking for store products.
- Trained new stockman on stockman duties and schedule cycles.
Host and Server
Jakes Burgers And Beer
03.2022 - 09.2022
- Answered customer questions about hours, seating, and menu information.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of wait times.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables.
- Trained new hostesses on customer service best practices and restaurant policies
- Took initial drink orders and relayed information to wait or bar staff.
Education
Massage Therapy License - Health And Wellness
Massage Institute of North Texas
Flower Mound, TX11-2024
GED -
Delgado Community College
New Orleans, LA06-2021
Skills
- Exceptional customer service
- Upselling
- Sales training
- Policy and procedure adherence
- Calm demeanor
- Complex Problem-solving
- Time management
- Teamwork and collaboration
- Proficient in all Microsoft software
- Extreme computational efficiency
- Excellent people skills
- Reliable and punctual
Timeline
Host and Server
Jakes Burgers And Beer
03.2022 - 09.2022
Stockman and Custom Framer
HOBBY LOBBY Retail Stores
11.2021 - 12.2022
Massage Therapy License - Health And Wellness
Massage Institute of North Texas
GED -
Delgado Community College
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