Ian Strate
Tickfaw
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Courtyard by Marriott
03.2024 - Current
- Collected room deposits, fees, and payments.
- Handled cash for in hotel market/store.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
- Assisted in training new front desk agents, sharing best practices and procedures.
- Resolved guest complaints with effective problem-solving, improving overall guest experience.
- Coordinated with housekeeping and maintenance to ensure rooms met hotel standards.
- Trained new staff members in customer service techniques and hotel operations.
Twitch Streamer
Twitch.tv
06.2019 - 01.2024
- Adapted quickly to changing game plans and strategies.
- Promoted positive attitude and competitive spirit during training and gameplay.
- Collaborated with teammates and coaches to build relationships and create cohesive team environment.
- Practiced with team on schedule and trained alone to enhance skillful abilities and contributions to team success.
- Applied discipline and sense of responsibility toward all team and personal activities.
- Determined areas in need of improvement and optimized strategies to strengthen performance.
- Helped new team members acclimate to procedures, collaborate with fellow creators and enhance competitive performances.
- Established strong relationships with fellow streamers by actively supporting their channels through raids, hosting, or co-streaming opportunities.
- Ensured smooth streaming sessions by maintaining up-to-date technical equipment and resolving any issues promptly.
Server
Salty Joe's
03.2021 - 05.2021
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered phone calls to take orders, give information and document reservations.
- Answered customer questions about hours, seating, and menu information.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Delivered pick-up and curbside orders to guests.
- Cultivated warm relationships with regular customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
High School Diploma -
Hammond High Magnet School
Hammond, LA05.2020
Skills
- Remote Broadcasting
- Customer Needs Assessments
- Brand Awareness
- Industry Trends
- Video Streaming
- Graphics Editing
- Online Communication
- Social Interaction
- Content Curation
- Video Editing Software
- Digital Content Development
- Online Content Development
Certification
- Certified in Microsoft Word and Powerpoint.
Timeline
Front Desk Agent
Courtyard by Marriott
03.2024 - Current
Server
Salty Joe's
03.2021 - 05.2021
Twitch Streamer
Twitch.tv
06.2019 - 01.2024
High School Diploma -
Hammond High Magnet School
Similar Profiles
Jenina DayaoJenina Dayao
Hotel Night Auditor at Marriott International, Inc. Courtyard by MarriottHotel Night Auditor at Marriott International, Inc. Courtyard by Marriott
James F. BrockingtonJames F. Brockington
Dual Chief Engineer, Task Force. at Residence Inn by Marriott & Courtyard by Marriott.Dual Chief Engineer, Task Force. at Residence Inn by Marriott & Courtyard by Marriott.
Justin CiusJustin Cius
Front Desk Agent at Courtyard by Marriott HotelFront Desk Agent at Courtyard by Marriott Hotel