Ibnal Akib
Business Process Expert
Palembang
Summary
Dynamic professional with a proven track record at PT Semen Indonesia, excelling in process improvement and analytical thinking. Successfully optimized workflows, enhancing productivity and reducing costs. Adept at collaborating with cross-functional teams and delivering high-quality results while maintaining strict adherence to quality assurance standards.
Overview
12
12
years of professional experience
1
1
Language
Work History
Business Process Excellence Jr Officer
PT Semen Indonesia (Persero) Tbk
08.2024 - Current
- Delivered high-quality work consistently, adhering to strict standards and guidelines set forth by management.
- Optimized workflow processes to reduce operating costs and improve overall productivity levels.
- Collaborated effectively with cross-functional teams to achieve shared objectives and meet project deadlines.
- Evaluated business operations regularly, making recommendations for process improvements that ultimately enhanced efficiency.
System Management Jr Officer
PT Semen Baturaja Tbk
09.2018 - 07.2024
- Evaluated business operations regularly, making recommendations for process improvements that ultimately enhanced efficiency.
- Optimized workflow processes to reduce operating costs and improve overall productivity levels.
- Devised and implemented processes and procedures to streamline operations.
Transaction Banking Officer
PT Bank Mandiri (Persero) Tbk
01.2013 - 08.2018
- Increased customer satisfaction by providing timely and accurate banking services.
- Resolved complex customer issues efficiently, ensuring a positive experience for all parties involved.
- Maintained strict adherence to regulatory guidelines, minimizing compliance risks for the bank.
- Worked closely with colleagues in other departments to ensure seamless delivery of integrated financial solutions for customers.
Education
M.M. - Magister Management
Universitas Sriwijaya
Palembang 04.2001 -
S.T. - Teknik Kimia
Universitas Sriwijaya
Palembang, Indonesia 04.2001 -
Skills
Marketing
Time management
Adaptability and flexibility
Process improvement
Process analysis
Analytical thinking
Quality assurance
Timeline
Business Process Excellence Jr Officer
PT Semen Indonesia (Persero) Tbk
08.2024 - Current
System Management Jr Officer
PT Semen Baturaja Tbk
09.2018 - 07.2024
Transaction Banking Officer
PT Bank Mandiri (Persero) Tbk
01.2013 - 08.2018
M.M. - Magister Management
Universitas Sriwijaya
04.2001 -
S.T. - Teknik Kimia
Universitas Sriwijaya
04.2001 -
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