Ida Wilson
Laplace
Summary
Dedicated education professional with 8+ years of hands-on experience supporting teachers and students in special-education settings, complemented by strong classroom-management, communication, and organizational skills. Proven ability to adapt quickly to varied curricula, maintain a positive learning environment, and provide individualized support to diverse learners. Seeking a Substitute Teacher position where my background in education, customer service excellence, and detail-oriented administration can help schools deliver uninterrupted, high-quality instruction.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Paraeducator, Special Education
St. John Parish Schools
03.2014 - 08.2022
- Partnered with general-education teachers to co-teach and co-plan lessons for 30+ students with autism, ADHD, and emotional/behavioral disorders.
- Delivered one-on-one and small-group instruction aligned with Individualized Education Programs (IEPs), resulting in a 15% average increase in goal attainment.
- Managed classroom behavior using positive-reinforcement strategies; reduced incidents of disruption by 40% over three years.
- Assisted with data collection, progress monitoring, and preparation of quarterly IEP reports for compliance with state regulations.
- Provided support for transitions (e.g., recess, lunch, bus) ensuring safety and continuity of services.
Customer Service Manager
Wet Seal Clothing Store
01.2007 - 03.2014
- Supervised a team of 12 sales associates; performed performance evaluations, identified training needs, and conducted on-the-job coaching.
- Implemented a customer-service standards program that raised satisfaction scores from 78% to 94% within one year.
- Streamlined scheduling and inventory processes, cutting labor costs by 12% while maintaining full coverage during peak hours.
- Resolved customer complaints and escalated issues with professionalism, enhancing the store’s reputation in the community.
Pharmacy Assistant
Ochsner Medical Center
03.2000 - 05.2007
- Accurately counted, labeled, and dispensed prescription medications for an average of 150 patients daily.
- Educated patients and caregivers on proper medication use, storage, and side-effects, improving adherence rates.
- Maintained up-to-date inventory and entered patient, payment, and prescription data into the pharmacy computer system with 99.9% accuracy.
- Collaborated with pharmacists, nurses, and physicians to resolve prescription queries and ensure patient safety.
Education
Bachelor of Science - Information Technology
Capella University
Online01-2026
Associate of Arts - Business Administration
University of Phoenix
Online01-2022
Skills
- Google Workspace (Docs, Slides, Classroom)
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Learning Management Systems (LMS) – PowerSchool, Skyward, Canvas
- Data entry & student record management
Certification
- CPR & First-Aid Certified – American Red Cross (2024)
- Certified Pharmacy Technician (CPhT) – Louisiana Board of Pharmacy (2000-2007)
Timeline
Paraeducator, Special Education
St. John Parish Schools
03.2014 - 08.2022
Customer Service Manager
Wet Seal Clothing Store
01.2007 - 03.2014
Pharmacy Assistant
Ochsner Medical Center
03.2000 - 05.2007
Associate of Arts - Business Administration
University of Phoenix
Bachelor of Science - Information Technology
Capella University
Professional Development (Relevant to Teaching)
- Classroom Management Strategies – Louisiana Department of Education (2023)
- Differentiated Instruction for Diverse Learners – EdX (2022)
- Special Education Foundations (IDEA, IEP Development) – Coursera (2021)
Core Competencies
- Classroom Management & Discipline
- Individualized Instruction (IEPs, 504 Plans)
- Lesson-Plan Adaptation & Delivery
- Behavioral Intervention & De-escalation
- Student Assessment & Progress Documentation
- Parent & Staff Communication
- Conflict Resolution & Team Collaboration
- Proficient with Google Classroom, Microsoft Office, and School Management Systems (PowerSchool, Skyward)