Ieishlia Lynch
Bossier City
Summary
System Analyst with over 5 years of experience providing customer and technical support to clients in retail, telecommunications, and healthcare. Competently develop customer satisfaction and workflows that improve operational efficiency. Known for versatility and ambition.
Overview
9
9
years of professional experience
Work History
System Analyst
Willis-Knighton Health System
02.2022 - Current
- Support EMR - Meditech Expanse in a multi-facility environment
- Oversee implementation and support of PCS, BMV, and Ambulatory in Meditech Expanse for the Nursing department and Physicians Network
- Assist in the identification and resolution of issues that may overlap with other departments
- Works to ensure standards are maintained across all facilities.
Network Operation Center Technician
Venyu
08.2018 - 01.2022
- Monitor fully redundant 24x7x365 tier 3 data center that 50+ clients occupy
- Enforce compliance regulations that ensure tier 3 guidelines
- Provide technical support to clients, prospective clients, and associates of the company via support case, phone, and email
- Record and document client information using CRM Salesforce databases
- Ensure the security of the facility and maintain physical access controls
Front Desk Attendant
Northwestern State University
12.2016 - 10.2017
- Greeted students and guests to the facility with exceptional customer service
- Monitored the front entrance to ensure that members signed in before using the facility
- Managed membership payments, and transactions of membership fees.
Apparel Associate
Academy Sports + Outdoors
05.2015 - 08.2015
- Provided sales floor customer service
- Maintained orderliness
- Assisted with inventory and freight management as needed.
Education
Master's - Health Administration
Louisiana State University Shreveport
Shreveport, Louisiana05.2023
Bachelor's - Computer Information Systems and Business Administration
Northwestern State University
Natchitoches, Louisiana05.2018
Skills
- EMR Support - Meditech Expanse
- Application Support
- End-User Support
- Computer Networking and Security
- Zendesk
- Zenoss
- Salesforce
Timeline
System Analyst
Willis-Knighton Health System
02.2022 - Current
Network Operation Center Technician
Venyu
08.2018 - 01.2022
Front Desk Attendant
Northwestern State University
12.2016 - 10.2017
Apparel Associate
Academy Sports + Outdoors
05.2015 - 08.2015
Master's - Health Administration
Louisiana State University Shreveport
Bachelor's - Computer Information Systems and Business Administration
Northwestern State University
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