Iesha Shepard
New Orleans
Summary
Friendly and hardworking Assistant Front of House Manager with proven leadership experience in fast-paced settings. Committed to delivering exceptional guest service through quality products, timely service, and quick resolution of complaints and issues.
Overview
12
12
years of professional experience
2011
2011
years of post-secondary education
1
1
Certification
Work History
Front of House Manager/Back of House Team Member
Blue Bayou
New Orleans
12.2025 - Current
- Managed daily front of house operations to ensure smooth service flow.
- Trained and supervised staff on customer service best practices.
- Coordinated reservations and organized seating arrangements for optimal guest experience.
- Handled customer inquiries and resolved complaints efficiently and professionally.
- Developed and implemented operational procedures for front of house staff.
- Monitored cleanliness and organization of dining area to enhance ambiance.
- Collaborated with kitchen staff to synchronize orders and improve service timing.
- Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
- Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
- Ensured compliance with health department regulations regarding sanitation and safety standards.
- Oversaw employee recruiting, hiring, performance management and discipline.
- Responsible for ordering supplies necessary for front-of-house operations.
- Supervised the performance of waitstaff to ensure they were providing excellent service to customers.
- Handled guest complaints quickly to maintain positive dining experience for patrons.
Food and Beverage Supervisor
Hyatt
New Orleans
01.2024 - 12.2025
- Supervised banquet staff to ensure high-quality service during events.
- Coordinated setup and teardown of banquet rooms according to event specifications.
- Managed inventory and ordered supplies for successful banquet operations.
- Trained new staff on service standards and operational procedures.
- Collaborated with kitchen staff to ensure timely meal service during events.
- Handled guest inquiries and resolved issues during banquet functions.
- Scheduled shifts and assigned tasks to optimize team efficiency.
- Maintained cleanliness and organization of banquet areas throughout events.
- Reviewed banquet event orders to determine room layouts and schedule staff.
- Worked closely with culinary team to prepare meals according to menu specifications.
- Organized and laid out buffet equipment, food displays, and other items.
- Coordinated with employees to arrange tables, chairs and other equipment needed for functions.
- Orchestrated breakdown of rooms and cleanup to return event spaces to original order.
- Resolved any customer complaints or issues quickly and professionally.
- Attended and monitored events to direct staff, proactively address issues and solve problems or concerns.
- Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
Shift Manager
New Orleans Hamburger and Seafood Company
New Orleans
01.2023 - 12.2024
- Assisted in the management and supervision of food and beverage operations, ensuring high-quality service and customer satisfaction
- Trained and supervised staff members on proper food handling procedures, safety protocols, and customer service techniques
- Monitored inventory levels regularly to ensure adequate stock of supplies for smooth operations
- Managed scheduling of staff members to ensure appropriate coverage during peak hours while controlling labor costs
- Collaborated with the food and beverage manager to develop menus, pricing strategies, and promotional activities
- Resolved customer complaints promptly by addressing concerns effectively and providing satisfactory solutions
- Developed training materials for new hires regarding company policies, menu items, service standards, etc
- Led a team in implementing a new POS system, resulting in increased efficiency and improved order accuracy
Food and Beverage Supervisor
Hyatt
Grand Prairie
01.2020 - 12.2022
- Supervised daily food and beverage operations ensuring quality service.
- Coordinated inventory management to maintain stock levels efficiently.
- Reviewed weekly sales reports to identify trends in sales volume for menu items.
- Supervised cleaning activities at the end of each shift to maintain a sanitary environment.
- Analyzed employee feedback surveys to determine areas needing improvement in the dining experience.
- Implemented cost-saving initiatives such as portion control measures, waste reduction strategies and energy conservation efforts.
- Managed food service sales, costs and budget administration to keep operations in line with financial targets.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
Assistant Manager
Saltgrass Steakhouse
Slidell
01.2014 - 12.2016
- Assisted in managing daily restaurant operations and staff coordination.
- Trained new employees on service standards and menu knowledge.
- Implemented inventory management procedures to maintain stock levels.
- Monitored guest experiences to ensure satisfaction and resolve issues.
- Collaborated with kitchen staff to optimize food preparation processes.
- Enforced health and safety regulations throughout the establishment.
- Scheduled employee shifts to ensure adequate coverage during peak hours.
Education
High School Diploma -
Joseph S. Clark Senior High School
New Orleans, LASkills
- Inventory management
- Customer service
- Staff training
- Reservation management
- Event coordination
- Health compliance
- Conflict resolution
- Effective communication
- Guest relations
- Food safety compliance
- Hiring
- Restaurant operations
- Complaint handling
- Food costs
- Health and safety regulations
Certification
- Food Handler Certification
- TABC Certification
- ServSafe
Languages
English, Expert
Timeline
Front of House Manager/Back of House Team Member
Blue Bayou
12.2025 - Current
Food and Beverage Supervisor
Hyatt
01.2024 - 12.2025
Shift Manager
New Orleans Hamburger and Seafood Company
01.2023 - 12.2024
Food and Beverage Supervisor
Hyatt
01.2020 - 12.2022
Assistant Manager
Saltgrass Steakhouse
01.2014 - 12.2016
High School Diploma -
Joseph S. Clark Senior High School