Ifeoma Chinedu-Nnalue

· The branch was able to record average of triple digit from average of double digit income.

· Relieved different Branch Heads while on approved annual leave at different times

Passionately selling the bank's product to suit different sectors of the economy, hence enhancing increased profitability and sales.

Conflicts were resolved with aggrieved customers, which made customers bring back 90% of their businesses to the bank.

Relationship management brought incremental deposits, leading to incremental profitability.

Ensured quality Risk Assets are booked and monitored to avoid cases of default.

· Reduction of the branch non-performing loans to the barest minimum.

• Coaching and motivating employees to effectively execute their day-to-day tasks, resulting in upward trajectory for each team member.
• Ensures open and effective communication with feedback mechanism in handling staff and customer issues, resulting in customer and staff satisfaction. This also leads to customer retention and low staff turnover.
• Mentored junior staff members, providing guidance in professional skill development and fostering collaborative team environment within department
• Completed and submitted monthly and yearly reports to support executive decision making
• Continually maintained and improved company's reputation and positive image in markets served

-Got promoted to Assistant Manager

· Ensured quality businesses were introduced.

· Reactivation of dormant accounts, mobilization of over N5b deposits and creation of risk asset to impact the profitability of the branch.

· Achieved results in Key Performance Indicators.

• Got promoted to Assistant Banking Officer and Banking Officer respectively within the period in view
• Focused on introducing Oil and Gas downstream customers to the bank.
• Prepared plans and strategies for liability generation to enable team members achieve targeted growth objectives.
• Recommended the creation of risk assets to increase business profitability.

• Executive Trainee, introduced relationship that opened account with N300m.
• Got promoted to Senior Executive Assistant, in Dec. 2007
• Ensured customer’s documentation are in line with regulatory requirements.
• Established and maintained effective relationships with new and existing customers, which enhanced customer retention.
• Prompt turnaround time on feedback mechanism, which enhanced growth and customer's satisfaction.
• As a custodian of customers' information, customer data is treated with a high level of confidentiality, even among spouses and siblings.

· Market Surveys of different store items, computing of monthly store items in system, this ensured proper monitoring and accountability.

· Analysis of contractors budgeted quotations and actual company’s approval both in executed and yet to be executed jobs, this gave room for better negotiation.

• Increased sales revenue by developing and implementing effective purchasing strategies

-Fostered effective relationship with over 30 major clients, which ensured customer retention.

-Followed up on logistics and ensured customers' goods were dispatched to customers' satisfaction.