Ikesha Johnson
Shreveport
Summary
Highly motivated healthcare representative with over 5 years of experience in account management and customer service. Energetic Healthcare professional dedicated to providing top-quality, patient-centered care. Highly skilled in addressing acute and chronic conditions. Resourceful navigation of complex healthcare environments to optimize patient care.
Overview
4
4
years of professional experience
Work History
Remote Customer Service
United Health Care
Remote
10.2020 - 06.2023
- Engaged with customers to review and explain policy documents, ensuring comprehension of all benefits.
- Assessed existing coverage and aligned new products and services with long-term goals to determine financial needs.
- Resolved claim and authorization denial issues to enhance customer satisfaction and operational efficiency.
- Assisted in filing grievances and ensuring that all customer inquiries and concerns are resolved within the allotted timeframe for resolution.
Remote Customer Service Representative
Genpact
Richardson
07.2019 - 05.2023
- Contacted customers directly to inform them of fraudulent activity, facilitating timely responses and minimizing potential losses.
- Compiled key findings from investigations into detailed reports, enhancing client understanding of case outcomes.
- Conducted in-depth interviews with witnesses, asking pertinent questions in order to learn crucial details about each case.
- Provided exceptional customer service to all people, including clients and company employees.
Education
High School -
C.E. Byrd High School
Shreveport, LA01-2018
Skills
- remote communication
- Patient hygiene management
- Personal hygiene assistance
- Patient mobility support
- Patient care and safety
- Patient care
- time management
- Positive and professional
- Professional telephone demeanor
- Problem-solving abilities
Timeline
Remote Customer Service
United Health Care
10.2020 - 06.2023
Remote Customer Service Representative
Genpact
07.2019 - 05.2023
High School -
C.E. Byrd High School