Imani Brown

• Learned and applied the fundamentals of business management, including sales, customer service, and operations.
• Provided exceptional service by assisting customers with rental reservations, vehicle selection, and issue resolution.
• Developed sales skills by promoting optional products and services to meet customer needs and drive revenue growth.
• Managed fleet logistics, including vehicle maintenance, inventory control, and quality assurance.
• Gained hands-on experience in financial management, including analyzing profit and loss statements and controlling operational expenses.
• Collaborated with team members to achieve branch performance goals and enhance customer satisfaction.
• Participated in leadership training to develop skills in team management, problem-solving, and decision-making.
• Built a strong foundation in business operations while preparing for a leadership role within the company.

• Mentored and served as a role model to students in under-resourced schools.
• Provided academic support through one-on-one and small group tutoring sessions.
• Fostered a positive and inclusive school environment by building meaningful relationships with students.
• Supported students’ social-emotional growth through coaching and guidance.
• Collaborated with teachers to identify and address individual student needs.
• Collected, tracked, and analyzed data on student attendance, behavior, and academic performance to guide interventions.
• Used data insights to implement targeted support strategies and monitor progress.
• Facilitated activities and programs to encourage student engagement and participation.
• Helped close educational gaps and empowered students to achieve personal and academic success. • Mentored and served as a role model to students in under-resourced schools.

• Assisted in selling a variety of ticket packages, including season, group, and single-game tickets, to LSU athletic events.
• Conducted cold calls to prospective customers, fostering relationships and generating sales leads.
• Provided exceptional customer service by responding to inquiries, processing ticket orders, and resolving issues.
• Supported the ticket office team with day-to-day operations and event preparation.
• Collaborated on outreach efforts to engage new and existing fans, promoting ticket sales and loyalty programs.
• Utilized ticketing software to manage sales, track performance metrics, and ensure accurate records.
• Gained valuable experience in sports marketing, sales, and event management.