Imari Freeman

Communicates with 20+ Veterans daily to collect meal selections that align with physician diet orders and clinical requirements. Coordinates with interdisciplinary teams, including nurses, dietitians, and physicians, to ensure accurate patient information and timely service. Documents menu changes, allergies ,and patient preferences with strong attention to detail and accuracy. Maintains compliance with VA policies, sanitation standards, and HIPAA confidentiality.

Served as the primary scheduler for outpatient specialty clinic appointments, utilizing electronic medical records (EMR) to ensure accuracy and efficiency in all scheduling activities. Verified patient demographics, insurance coverage, and referral details to maintain up-to-date records and ensure smooth appointment workflows. Collaborated with physicians and nursing staff to coordinate provider availability with patient needs, initiated consults, tracked follow-up care, and managed waitlists to minimize no-shows. Demonstrated strong communication skills in resolving scheduling conflicts and managing high call volume with professionalism and empathy, all while ensuring compliance with HIPAA and patient confidentiality standards.

Operated mail processing machinery and manually sorted mail to ensure timely delivery and accuracy;bundled, labeled, and routed sorted mail to appropriate distribution areas.