India Evans
Laplace
Summary
Access Navigator with over 8 years of healthcare experience specializing in patient scheduling,registration,and care coordination. Demonstrates advanced proficiency navigating complex Electronic Health Records(EHR) and Epic systems,utilizing the platform to accurately manage high-volume appointments and maximize daily clinic capacity. Proven track record of reducing patient wait times,resolving complex scheduling conflicts and delivering compassionate,patient-centered care.
Overview
11
11
years of professional experience
Work History
Access Navigator
Ochsner Medical Center
Metairie, LA
10.2024 - Current
- Coordinated complex multi-specialty clinic scheduling and internal physician referrals to ensure seamless patient transitions and timely care.
- Coordinated incoming and outgoing patient communication across multi-line phones,portal messages,Epic InBasket and specialized work queues.
- Coordinated and booked diagnostic testing including X-rays,MRI's,CT scans and laboratory blood work.
- Analyzed provider orders to ensure test and clinical visits occurred in the correct logical sequence.
Appointment Scheduler/Medical Assistant
Ochsner Medical Center
New Orleans, LA
05.2022 - 10.2024
- Welcomed and escorted patients to examination rooms,preparing them for provider evaluation and clinical procedures.
- Measured and recorded patient vital signs, including blood pressure, pulse, temperature, height, weight and oxygen saturation.
- Documented patient allergies, current medication lists, and chief complaints to support accurate clinical assessments.
- Coordinated Enhanced Annual Wellness Visits by verifying patient eligibility, distributing health risk assessments and managing preventive care scheduling gap.
Receptionist/Dental Assistant
Smiles 2 Geaux
New Orleans, LA
02.2015 - 01.2021
- Managed the check-in process by welcoming patients, verifying identity and insurance eligibility, and accurately updating digital health records within dentrix.
- Optimized provider schedules and clinic availability, booked routine preventive care appointments, and triaged urgent medical walk-ins to minimize patient wait time.
- Escorted patients to exam rooms, verified medical histories and prepared clinical areas prior to provider examinations.
- Managed Multi-line office phone systems,resolved patient inquiries, and coordinated administrative appointment scheduling.
Education
Associate of Science - Dental Assistant
Blue Cliff College
LA11-2012
High School Diploma -
Lithonia High School
Lithonia, GA05-2010
Skills
- Multi-Specialty Scheduling
- Multi-Line Phone Systems
- Appointment Coordination
- Referral Management
- Insurance Eligibility Verification
- Epic EHR
Timeline
Access Navigator
Ochsner Medical Center
10.2024 - Current
Appointment Scheduler/Medical Assistant
Ochsner Medical Center
05.2022 - 10.2024
Receptionist/Dental Assistant
Smiles 2 Geaux
02.2015 - 01.2021
Associate of Science - Dental Assistant
Blue Cliff College
High School Diploma -
Lithonia High School