India Gaines
Marrero
Summary
Experienced Patient Access Representative with fourteen years of successful experience in a hospital and clinic setting. Recognized consistently for customer service and performance excellence. Skilled at coordinating large patient volumes, and maintaining professionalism in stressful situations. Always enthusiastic to train, learn, grow and excel in the Patient Access Services Department.
Overview
17
17
years of professional experience
Work History
Sr. Lead Patient Access Representative
Ochsner Medical Center
10.2021 - Current
Patient Access Representative
Ochsner Health System
11.2016 - 10.2021
- Secure patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collect and enter patient demographics and insurance data into computer database to establish patient's medical record.
- Perform patient scheduling and registration functions to serve as initial contact point for medical visits.
- Balance deposits and credit card payments daily.
- Review and correct claim errors to facilitate smooth processing.
- Collect patient deductibles, co-pay amounts, pre-payments and discussed options to satisfy remainder of patient financial obligations.
- Utilize knowledge of Epic electronic medical record systems to perform diverse data entry tasks.
- Provide the highest level of customer service to all patients, visitors and guests.
- Attend monthly departmental meetings to discuss logistical issues and obtain updated procedural and departmental-related information.
Monitor Technician
West Jefferson Hospital
04.2014 - 11.2016
- Monitored patients' heart rhythms and functions through cardiac monitoring strips.
- Tracked findings of procedures such as EKGs using manual and automated recording devices.
- Documented vascular data such as edema, oxygen saturation and blood pressure to contribute to accurate diagnoses.
- Cultivated productive relationships with vendors specializing in pacers and AICDs, facilitating fulfillment of software and equipment orders.
- Cleaned and sterilized equipment after each appointment, changed batteries and checked for malfunctions.
- Registered patients by confirming identification, reviewing consultation requests and entering anticipated services to patient log.
Monitor Technician
Ochsner Health System
02.2015 - 06.2016
- Monitored patients' heart rhythms and functions through cardiac monitoring strips.
- Tracked findings of procedures such as EKGs using manual and automated recording devices.
- Documented vascular data such as edema, oxygen saturation and blood pressure to contribute to accurate diagnoses.
- Cultivated productive relationships with vendors specializing in pacers and AICDs, facilitating fulfillment of software and equipment orders.
- Cleaned and sterilized equipment after each appointment, changed batteries and checked for malfunctions.
- Registered patients by confirming identification, reviewing consultation requests and entering anticipated services to patient log.
Teller I
Capital One
07.2012 - 03.2014
- Performed customer transactions for money orders, cashiers checks, deposits and withdrawals.
- Processed quarterly vault and ATM audits with zero error rate.
- Maintained friendly and professional customer interactions.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
Assistant Manager
Raising Cane's Restaurants
08.2006 - 09.2012
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Completed weekly inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Education
X-Ray Technology
Delgado Community College
New Orleans, LASkills
- Administrative and Office Support
- Quality Standards and Protocols
- Patient Confidentiality and Data Security
- Organized, Efficient, and Punctual
- Service Excellence Oriented
- Patient Registration and Scheduling Expert
- Epic EHR Expert
- Insurance Verification
Timeline
Sr. Lead Patient Access Representative
Ochsner Medical Center
10.2021 - Current
Patient Access Representative
Ochsner Health System
11.2016 - 10.2021
Monitor Technician
Ochsner Health System
02.2015 - 06.2016
Monitor Technician
West Jefferson Hospital
04.2014 - 11.2016
Teller I
Capital One
07.2012 - 03.2014
Assistant Manager
Raising Cane's Restaurants
08.2006 - 09.2012
X-Ray Technology
Delgado Community College
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