India Jackson
Shreveport
Summary
Newly certified phlebotomist with extensive experience in healthcare support roles, including insurance claims, provider services, and application troubleshooting. Skilled in Medicare and Medicaid programs, HIPAA compliance, and handling sensitive patient data. Known for delivering exceptional customer service, solving complex issues, and ensuring accuracy in documentation. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals. I pursue opportunities to learn new skills and contribute to group success. I offer strong administrative, relationship-building and problem-solving abilities.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Delivery Driver
UBER
08.2023 - 07.2025
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Delivered packages to customer doorsteps and business offices.
Picker
Amazon
09.2024 - 12.2024
- Scanned and verified UPC codes for all products to aid in identification.
- Pulled orders quickly to maintain demanding productivity goals.
- Verified proper labeling and identification on all orders before shipment.
- Worked fast to meet assigned daily picking quotas.
- Followed safety protocols and procedures to minimize workplace accidents.
Provider Services Representative
Blue Cross and Blue Shield
03.2023 - 01.2024
- Developed in-depth understanding of insurance policies and procedures.
- Collaborated with internal departments and external vendors to resolve claims.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
Application Support Specialist
Willis Towers Watson
09.2022 - 12.2023
- Adhered to HIPAA and regulatory requirements while handling confidential information.
- Provided high-level customer service to Medicare beneficiaries by handling inquiries and complaints promptly and professionally.
- Assisted users with navigation of application forms, payment portals, and other Medicare web tools.
- Evaluated customer profiles to determine program or service eligibility.
Technical Support Representative
Asurion
05.2022 - 09.2022
- Provided technical support for customers via phone, email and chat; responded to customer inquiries promptly and professionally.
- Diagnosed issues through process of elimination by asking probing questions.
- Utilized troubleshooting techniques to identify, analyze and resolve customer issues quickly.
- Troubleshot issues on device-specific problems, network performance, and internet connectivity.
Banking Customer Service Representative
Teleperformance
07.2021 - 05.2022
- Provided exceptional customer service to banking customers by efficiently addressing inquiries and resolving complaints.
- Built relationships with customers through effective listening and responding techniques.
- Resolved disputes regarding billing statements, charges, and account balances.
- Provided accurate information regarding bank products and services to customers, including account balances, loan payments, transfers, deposits.
- Demonstrated strong problem-solving skills while maintaining a high level of professionalism in difficult situations.
Customer Service Representative
Concentrix
03.2021 - 11.2021
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
- Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
Package Handler
FedEx
02.2019 - 05.2020
- Assisted in loading delivery trucks with prepared packages.
- Palletized boxes to streamline movement and shipment.
- Disposed of debris and hazardous materials properly to avoid contamination.
- Resolved conveyor system issues by clearing jams and blockages.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
Customer Service Representative
Teleperformance
07.2018 - 10.2019
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Identified and resolved discrepancies and errors in customer accounts.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Hostess
Chili's
12.2017 - 05.2018
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Seated patrons based on guest preferences and seating availability.
- Backed up servers by checking on tables and retrieving items for guests.
- Completed daily side work and opening and closing duties without fail.
Cashier
Kroger Stores
04.2017 - 11.2017
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
Cashier
Walmart
06.2016 - 12.2016
- Stocked, tagged and displayed merchandise as required.
- Performed cash, card, and check transactions to complete customer purchases.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
Sales Associate
Cinemark Tinseltown
05.2015 - 05.2016
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
High School Diploma -
CE Byrd High SCHOOL
Shreveport, LA05.2016
Graduate Certificate - Phlebotomy
LifeShare Blood Center
Shreveport, LA06.2025
Skills
- HIPAA Compliance
- Medicare & Medicaid Knowledge
- Claims Processing & Adjustment
- Eligibility Verification
- Venipuncture
- Order of draw
- Patient care
- Specimen handling
- Package scanning
- Clean MVR
- Lifts up to 75 pounds
- Load balancing
- Trip planning
Accomplishments
- Certified Phlebotomy Technician - Lifeshare Blood Center
- CPR Certified-American Heart Association
- Field Service Inspector
Certification
- Certified Phlebotomy Technician - Lifeshare Blood Center
- CPR Certified-American Heart Association
- Field Service Inspector
Languages
English
Native or Bilingual
Timeline
Picker
Amazon
09.2024 - 12.2024
Delivery Driver
UBER
08.2023 - 07.2025
Provider Services Representative
Blue Cross and Blue Shield
03.2023 - 01.2024
Application Support Specialist
Willis Towers Watson
09.2022 - 12.2023
Technical Support Representative
Asurion
05.2022 - 09.2022
Banking Customer Service Representative
Teleperformance
07.2021 - 05.2022
Customer Service Representative
Concentrix
03.2021 - 11.2021
Package Handler
FedEx
02.2019 - 05.2020
Customer Service Representative
Teleperformance
07.2018 - 10.2019
Hostess
Chili's
12.2017 - 05.2018
Cashier
Kroger Stores
04.2017 - 11.2017
Cashier
Walmart
06.2016 - 12.2016
Sales Associate
Cinemark Tinseltown
05.2015 - 05.2016
Graduate Certificate - Phlebotomy
LifeShare Blood Center
High School Diploma -
CE Byrd High SCHOOL
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