India Woods
New Orleans
Overview
6
6
years of professional experience
Work History
Clinic Office Manager
Doctors After Hours
New Orleans
09.2019 - Current
- Processed employee payroll using HR software applications.
- Developed patient care protocols to ensure that all patients received appropriate medical care.
- Prepared monthly reports on operational performance metrics such as revenue growth, cost savings initiatives and customer satisfaction ratings.
- Facilitated communication between various departments within the clinic organization.
- Reviewed insurance claims for accuracy prior to submission for payment processing.
- Provided oversight for inventory management of medical supplies, equipment and medications.
- Resolved customer complaints regarding clinical services in a timely manner.
- Assisted with the hiring, training and scheduling of clinic staff.
- Maintained relationships with vendors providing medical supplies or equipment to the clinic.
- Implemented new software systems to streamline administrative processes within the clinic.
- Explained policies, procedures and services to patients.
- Recruited, hired and trained new medical and facility staff.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
Education
Nationally Registered Certified Medical Assistant - Medical Assistant
Eastern College of Health Vocations
New Orleans, LA07-2019
High School Diploma -
John Ehret High School
05-2008
Some College (No Degree) - General Studies
Delgado Community College
New Orleans, LASome College (No Degree) - Medical Billing And Coding
Nunez Community College
Chalmette, LASkills
- Payroll administration
- Patient care protocols
- Operational reporting
- Insurance claims review
- Inventory management
- Customer service
References
References available upon request.
Timeline
Clinic Office Manager
Doctors After Hours
09.2019 - Current
Nationally Registered Certified Medical Assistant - Medical Assistant
Eastern College of Health Vocations
High School Diploma -
John Ehret High School
Some College (No Degree) - General Studies
Delgado Community College
Some College (No Degree) - Medical Billing And Coding
Nunez Community College