Iniece Travers
Shreveport
Summary
Respectful and friendly professional with dynamic problem solving and customer service talents. Smart Sales Coordinator driving business opportunities with consistent follow up and positive engagement. Experience creating internal systems designed to mitigate losses and resolve issues quickly while maximizing customer satisfaction.
Overview
18
18
years of professional experience
2014
2014
years of post-secondary education
Work History
Sales Coordinator
Marshall’s
Shreveport
05.2024 - Current
- Coordinated sales activities to enhance team collaboration and efficiency.
- Managed customer inquiries and provided timely product information.
- Assisted in preparing sales presentations and marketing materials for clients.
- Facilitated communication between sales teams and other departments for project alignment.
- Developed training materials to onboard new sales team members effectively.
- Implemented feedback systems to gather insights from customers for service improvement.
- Supported sales team by delivering current territory sales data and costing information.
- Coordinated and finalized sales proposals to complete purchases.
Cashier
Whatabuger
Shreveport
11.2023 - 03.2024
- Operated cash register and processed customer transactions efficiently.
- Provided excellent customer service and addressed inquiries promptly.
- Maintained cleanliness and organization of cashier area and surrounding space.
Call Center Representative
Teleperformance USA
Shreveport
04.2016 - 09.2023
- Assisted customers with inquiries and provided accurate information efficiently.
- Managed high call volumes while maintaining professionalism and patience.
- Utilized CRM software to log customer interactions and track issues effectively.
- Resolved customer complaints by actively listening and offering appropriate solutions.
- Collaborated with team members to improve call handling procedures and strategies.
- Trained new representatives on communication techniques and company policies.
- Maintained up-to-date knowledge of product offerings and company services consistently.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
Bakery Worker
Eldorado Casino & Hotel
Shreveport
10.2014 - 09.2016
- Prepared a variety of baked goods for restaurant and hotel guests.
- Maintained cleanliness and organization in the bakery area.
- Operated mixing and baking equipment safely and efficiently.
- Collaborated with kitchen staff to ensure timely food service.
- Monitored ingredient inventory and reported supply needs regularly.
- Followed health and safety regulations during food preparation.
- Followed health codes and regulations regarding food handling procedures.
- Operated ovens, proofers, fryers, sheeters, rounders, scales and mixers for bakery
Cashier Team Lead
Wendy's
05.2007 - 09.2013
- Supervised cashier team, ensuring efficient service and customer satisfaction.
- Trained new cashiers on register operations and customer service protocols.
- Managed cash handling procedures, maintaining accuracy and security of funds.
- Performed daily opening and closing procedures for the register area.
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
Education
Associate of Arts - Culinary Arts
Bossier Parish Community College
Bossier City, LA 08.2009 - 06.2012
C.E.Byrd High
Shreveport, LACulinary Arts - Culinary Art
Career Center
08.2007 - 05.2009
Skills
- Sales reporting
- Customer relationship management
- Data analysis
- Sales forecasting
- Project coordination
- Active listening
- Attention to detail
- Customer engagement and support
- Team building
- Event planning
Timeline
Sales Coordinator
Marshall’s
05.2024 - Current
Cashier
Whatabuger
11.2023 - 03.2024
Call Center Representative
Teleperformance USA
04.2016 - 09.2023
Bakery Worker
Eldorado Casino & Hotel
10.2014 - 09.2016
Associate of Arts - Culinary Arts
Bossier Parish Community College
08.2009 - 06.2012
Culinary Arts - Culinary Art
Career Center
08.2007 - 05.2009
Cashier Team Lead
Wendy's
05.2007 - 09.2013
C.E.Byrd High
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