Summary
Overview
Work History
Education
Skills
Timeline
Generic

IREWOLE OLAYINKA

Ikeja, Lagos

Summary

Proven leader in driving sales and technical support excellence, notably at KLUETECH-DEVICES, where I spearheaded strategies boosting revenue and client satisfaction. Expert in relationship building and strategic planning, my approach combines analytical problem-solving with market intelligence to exceed targets. Achieved through effective team training and a focus on continuous improvement, my methods ensure lasting client relationships and sales success. Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

SALES MANAGER/Technical Support Specialist

KLUETECH-DEVICES
12.2022 - 05.2024
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Monitored systems in operation and quickly troubleshot errors.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Researched product and issue resolution tactics to address customer concerns.
  • Delivered customized solutions tailored to clients'' unique needs using advanced problem-solving techniques.
  • Helped streamline repair processes and update procedures for support action consistency.

TECHNICAL SUPPORT SPECIALIST

CHAMHERRY COMPUTER
02.2020 - 03.2022
  • Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
  • Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
  • Documented support interactions for future reference.
  • Provided remote support for a wide range of software and hardware issues, maintaining strong customer relationships.
  • Collaborated with cross-functional teams for complex problem-solving, leading to improved operational efficiency.
  • Trained new hires on technical support procedures, contributing to overall team success and performance improvement.
  • Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
  • Walked individuals through basic troubleshooting tasks.
  • Enhanced team productivity by streamlining troubleshooting processes for faster issue resolution.
  • Managed high-volume ticket queues while maintaining exceptional levels of customer service and satisfaction.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.

Sales Manager

MARLEY-GAB NIG LTD
02.2015 - 03.2017
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.

Education

Bachelor of Design - UI/UX

GOMYCODE
Lagos, Nigeria
11.2023

Bachelor of Science - ENTREPRENEUR AND BUSINESS MANAGEMENT

NATIONAL OPEN UNIVERSITY OF NIGERIA
Lagos, Nigeria
03.2015

Skills

  • Relationship Building
  • Sales team training
  • Staff Management
  • Goals and performance
  • Verbal and written communication
  • Product Knowledge
  • Sales expertise
  • Client Relationship Management
  • Strategic Planning
  • Sales strategy development
  • Direct Sales
  • Analytical problem solver
  • Performance Management
  • Solution selling
  • Market Research
  • Marketing strategy
  • Resolution-oriented
  • Continuous improvements
  • Market intelligence
  • Decision-Making
  • Goal Setting and Achievement
  • Competitor Analysis

Timeline

SALES MANAGER/Technical Support Specialist

KLUETECH-DEVICES
12.2022 - 05.2024

TECHNICAL SUPPORT SPECIALIST

CHAMHERRY COMPUTER
02.2020 - 03.2022

Sales Manager

MARLEY-GAB NIG LTD
02.2015 - 03.2017

Bachelor of Design - UI/UX

GOMYCODE

Bachelor of Science - ENTREPRENEUR AND BUSINESS MANAGEMENT

NATIONAL OPEN UNIVERSITY OF NIGERIA
IREWOLE OLAYINKA