Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Isabel Rodgers

Kenner,LA

Summary

Dedicated healthcare and customer service professional with 5+ years of experience in patient support, data entry, and administrative assistance. Skilled in navigating multiple systems, resolving complex inquiries, and building empathetic relationships with patients and customers. Experienced in HIPAA compliance, healthcare documentation, and problem-solving in fast-paced environments. Seeking to bring compassionate service and attention to detail to Aetna’s Customer Service Representative team.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Industrial Hygiene / Lead Clearance Technician

Rodgers & Associates
03.2020 - Current
  • Collected, processed, and shipped samples with accurate documentation.
  • Maintained compliance with safety protocols and detailed reporting.
  • Intermittent

Personal Care Assistant (Home Health)

At-Home Healthcare Company
01.2022 - 05.2024
  • Assisted elderly and disabled patients with daily living activities.
  • Documented patient care in compliance with healthcare guidelines.
  • Communicated effectively with patients, families, and providers to ensure quality care.

Data Entry / Medical Records Assistant

Oncology Research Project Led by Dr. Morgan
01.2019 - 01.2022
  • Entered lab results and patient data into spreadsheets for cancer research.
  • Maintained HIPAA compliance while handling confidential medical records.
  • Reviewed and de-identified patient files for secure upload.
  • Intermittent

Aftercare Assistant & Summer Camp Counselor

St. Mary Magdalene Catholic School
01.2017 - 01.2019
  • Supervised children, organized activities, and ensured safety.
  • Assisted with homework and daily routines, fostering a structured environment.
  • Communicated with parents and staff to support individualized needs.

Inventory Manager

Elizabeth Burkhart
01.2016 - 11.2018
  • Maintained inventory records for multiple store locations.
  • Prevented discrepancies through data review and reporting.
  • Coordinated workflows and logistics.

Server / Customer Service Representative

O. Henry’s Restaurant
12.2015 - 12.2016
  • Provided frontline customer service in a fast-paced environment.
  • Managed orders, handled payments, and resolved customer inquiries.
  • Developed multitasking, active listening, and problem-solving skills.

Education

College Coursework Completed -

University of New Orleans
New Orleans, LA
01.2019

High School Diploma - undefined

Archbishop Chapelle High School
Metairie, LA
01.2017

Skills

  • Customer Service & Patient Support
  • Data Entry & Database Management
  • HIPAA Compliance & Confidentiality
  • Microsoft Office & Multi-System Navigation
  • Active Listening & Communication
  • Multitasking & Problem-Solving
  • Teamwork & Organization

Certification

Certifications (2024–2025) – LADEQ Lead Supervisor, Asbestos Contractor Supervisor – Mendez Safety

Timeline

Personal Care Assistant (Home Health)

At-Home Healthcare Company
01.2022 - 05.2024

Industrial Hygiene / Lead Clearance Technician

Rodgers & Associates
03.2020 - Current

Data Entry / Medical Records Assistant

Oncology Research Project Led by Dr. Morgan
01.2019 - 01.2022

Aftercare Assistant & Summer Camp Counselor

St. Mary Magdalene Catholic School
01.2017 - 01.2019

Inventory Manager

Elizabeth Burkhart
01.2016 - 11.2018

Server / Customer Service Representative

O. Henry’s Restaurant
12.2015 - 12.2016

High School Diploma - undefined

Archbishop Chapelle High School

College Coursework Completed -

University of New Orleans

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Isabel Rodgers