Isabel Rodgers
Kenner,LA
Summary
Dedicated healthcare and customer service professional with 5+ years of experience in patient support, data entry, and administrative assistance. Skilled in navigating multiple systems, resolving complex inquiries, and building empathetic relationships with patients and customers. Experienced in HIPAA compliance, healthcare documentation, and problem-solving in fast-paced environments. Seeking to bring compassionate service and attention to detail to Aetna’s Customer Service Representative team.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Industrial Hygiene / Lead Clearance Technician
Rodgers & Associates
03.2020 - Current
- Collected, processed, and shipped samples with accurate documentation.
- Maintained compliance with safety protocols and detailed reporting.
- Intermittent
Personal Care Assistant (Home Health)
At-Home Healthcare Company
01.2022 - 05.2024
- Assisted elderly and disabled patients with daily living activities.
- Documented patient care in compliance with healthcare guidelines.
- Communicated effectively with patients, families, and providers to ensure quality care.
Data Entry / Medical Records Assistant
Oncology Research Project Led by Dr. Morgan
01.2019 - 01.2022
- Entered lab results and patient data into spreadsheets for cancer research.
- Maintained HIPAA compliance while handling confidential medical records.
- Reviewed and de-identified patient files for secure upload.
- Intermittent
Aftercare Assistant & Summer Camp Counselor
St. Mary Magdalene Catholic School
01.2017 - 01.2019
- Supervised children, organized activities, and ensured safety.
- Assisted with homework and daily routines, fostering a structured environment.
- Communicated with parents and staff to support individualized needs.
Inventory Manager
Elizabeth Burkhart
01.2016 - 11.2018
- Maintained inventory records for multiple store locations.
- Prevented discrepancies through data review and reporting.
- Coordinated workflows and logistics.
Server / Customer Service Representative
O. Henry’s Restaurant
12.2015 - 12.2016
- Provided frontline customer service in a fast-paced environment.
- Managed orders, handled payments, and resolved customer inquiries.
- Developed multitasking, active listening, and problem-solving skills.
Education
College Coursework Completed -
University of New Orleans
New Orleans, LA01.2019
High School Diploma - undefined
Archbishop Chapelle High School
Metairie, LA01.2017
Skills
- Customer Service & Patient Support
- Data Entry & Database Management
- HIPAA Compliance & Confidentiality
- Microsoft Office & Multi-System Navigation
- Active Listening & Communication
- Multitasking & Problem-Solving
- Teamwork & Organization
Certification
Certifications (2024–2025) – LADEQ Lead Supervisor, Asbestos Contractor Supervisor – Mendez Safety
Timeline
Personal Care Assistant (Home Health)
At-Home Healthcare Company
01.2022 - 05.2024
Industrial Hygiene / Lead Clearance Technician
Rodgers & Associates
03.2020 - Current
Data Entry / Medical Records Assistant
Oncology Research Project Led by Dr. Morgan
01.2019 - 01.2022
Aftercare Assistant & Summer Camp Counselor
St. Mary Magdalene Catholic School
01.2017 - 01.2019
Inventory Manager
Elizabeth Burkhart
01.2016 - 11.2018
Server / Customer Service Representative
O. Henry’s Restaurant
12.2015 - 12.2016
High School Diploma - undefined
Archbishop Chapelle High School
College Coursework Completed -
University of New Orleans