Isabella Douet
Broussard
Summary
I am a hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. I operate well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Accounts Receivable/Accounts Payable
Allendorph Specialties Inc.
Broussard
06.2024 - Current
- Handled all billing, also imputing invoices.
- Collections specialist, handling aging reports, customer statements, customer care, etc.
- Handling all deposits, posting ACH’s, completing banking info.
- Sending out ACH’s, completing check runs, and dealing with all banking info.
- Reconciliation of bank statements.
- Handling any listing to be sold, freight being added to invoices, etc.
- Working with Microsoft, adobe, excel, word, etc.
- Handling all editing of company logo, customer service, task runs.
Orthodontic Assistant/ Lab Manager
Balhoff Orthodontics
Lafayette
08.2021 - 05.2024
- Organized office supplies, restocked exam rooms, cleaned equipment, and updated patient records according to established procedures.
- Demonstrated excellent customer service skills by greeting patients and providing them with a positive experience.
- Managed inventory of dental supplies and ordered additional items as needed when stock was low.
- Assisted in training new employees on proper safety protocols while working in the office.
- Utilized computer software programs such as Microsoft Office Suite to maintain patient files and generate reports for doctors.
- Managed front desk operations such as scheduling appointments, verifying insurance coverage, and collecting payments.
- Facilitated communication between orthodontic team members regarding changes in patient care plans or scheduling conflicts.
- Lab manger, ordering all lab equipment and patient appliances.
- Handled ordering dates and appointment care for lab.
- Fabricated all lab work needed.
Orthodontic Assistant/Social Media Coordinator
Jay Waguespack Orthodontics
Lafayette
02.2020 - 07.2021
- Assisted orthodontists with patient exams and charting, including taking intraoral photos and radiographs.
- Educated patients on proper oral hygiene and orthodontic care.
- Set up examination room and dental trays in preparation for examinations and procedures.
- Fabricated and adjusted retainers and braces for patients.
- Operated X-ray machines safely following manufacturer's instructions for radiation protection measures.
- Handled all social media accounts and marketing for the company.
Receptionist
Lacombe Eye Center
Lafayette
03.2019 - 01.2020
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions.
- Assisted with administrative tasks such as filing documents, copying materials.
- Provided superior customer service by responding to inquiries in an efficient and friendly manner.
- Assisted in resolving customer complaints and disputes.
- Ensured reception area was clean at all times and stocked with necessary supplies.
- Processed incoming mail and packages accurately and promptly.
- Provided typing, word processing, and clerical support and assisted with special projects.
- Handled frequent work process interruptions with flexibility and poise.
Receptionist/ Manager
Tansations
Broussard
05.2017 - 02.2019
- Assisted in training new receptionists on office protocols and procedures.
- Verified accuracy and completeness on customer or client personal and payment accounts.
- Assisted with sick calls or tardiness by finding proper coverage.
- Utilized effective communication skills when interacting with customers, vendors, and staff members.
- Accurately counted and balanced cash drawers to ensure accuracy of funds.
- Processed incoming payments, including cash, checks, and credit cards with precision.
- Operated various office equipment such as computers, printers, and scanners with ease.
Education
Certificate - Dental / Orthodontics
Accelerated Dental Assistance Academy
Lafayette, LaHigh School Diploma -
Saint Martinville Senior High
Saint Martinville, LaSkills
- Orthodontic marketing support
- Orthodontic team collaboration
- Orthodontic lab communication
- Orthodontic emergencies
- Conflict Resolution
- Customer Service
- Problem Solving
- Time Management
- Management
- Social media
- Accounting
- Billing
- Computer knowledge
- Collections
- Cash management
- Telephone Etiquette
- Banking
Certification
- Dental/Orthodontic Certification
- OSHA Certified
- EDDA Certified
- Radiography Certification
References
Janet Douet, Home Bank, (337) 230-0967, Janetdouet@yahoo.com, Mother-in-law
Awards
EDDA certification through LSU
Timeline
Accounts Receivable/Accounts Payable
Allendorph Specialties Inc.
06.2024 - Current
Orthodontic Assistant/ Lab Manager
Balhoff Orthodontics
08.2021 - 05.2024
Orthodontic Assistant/Social Media Coordinator
Jay Waguespack Orthodontics
02.2020 - 07.2021
Receptionist
Lacombe Eye Center
03.2019 - 01.2020
Receptionist/ Manager
Tansations
05.2017 - 02.2019
Certificate - Dental / Orthodontics
Accelerated Dental Assistance Academy
High School Diploma -
Saint Martinville Senior High