Isabella King
Lafayette
Summary
Flexible hard worker ready to learn and contribute to team success.
Patient Access Representative with background in managing patient admissions, insurance verification, and scheduling appointments. Possess strong communication skills to professionally interact with patients, families, and healthcare professionals. Demonstrated ability to maintain confidentiality while providing high-quality customer service. Notable contributions include improving workflow efficiency and reducing patient wait times.
Overview
19
19
years of professional experience
Work History
Patient Access Representative
Ochsner University Hospital and Clinics
Lafayette
07.2006 - Current
Education
Some College (No Degree) - Business Administration
Southwest Louisiana Community College
Lafayette, LASkills
- Patient registration
- Insurance verification
- Medical terminology
- EPIC charting
- Customer service
- Conflict resolution
- Scheduling appointments
- Fee collection
- Multitasking and organization
- Registration and admissions
- Money handling
- Patient identity verification
- Strong empathy
- Health insurance knowledge
- Friendly and outgoing
- HIPAA compliance
- Payment processing
- Patient check-in
- Phone and email etiquette
- Verbal and written communication
- Outbound calling
- Communicating to patients and families
- Excellent communication
- Health Care Regulations
- Privacy regulations knowledge
- Patient education
Timeline
Patient Access Representative
Ochsner University Hospital and Clinics
07.2006 - Current
Some College (No Degree) - Business Administration
Southwest Louisiana Community College