ISAIAH TEZENO
Lake Charles,LA
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
9
9
years of professional experience
Work History
NOC Technician
Owl Automotive Consulting
06.2023 - Current
- Enhanced network performance by monitoring and troubleshooting system issues and outages.
- Reduced downtime for clients by providing timely resolution of technical problems.
- Ensured smooth network operations by configuring and maintaining hardware, software, and other related components.
- Collaborated with team members on network upgrades and expansions, resulting in increased efficiency and productivity.
- Supported end-users by providing remote technical assistance when needed.
Tier 2 Technical Support Specialist
Bayou Technologies
09.2022 - 06.2023
- Performed technical troubleshooting and diagnosis, software installation and information gathering to keep infrastructure operational.
- Dispatched field service technicians to correct issues requiring in-person technical assistance.
- Configured hardware, devices and software to set up work stations for employees.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Patched software and installed new versions to eliminate security problems and protect data.
IT Analyst
COFORGE
06.2022 - 09.2022
- Resolved malfunctions with systems and programs through troubleshooting.
- Oversaw installation of software programs and hardware systems to meet requirements.
- Collaborated closely with upper management to drive strategy through development and implementation of new processes.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Provided Tier 2 IT support to end users through remote support desk services.
IT Support Desk Associate
SWLA Tax Solutions
02.2019 - 06.2022
- Trained and supported end-users with software, hardware and network standards and use processes.
- Rolled out software updates and applied server patches to thwart threats from penetrating networks.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Configured hardware and granted system permissions to new employees.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Maintained, analyzed, troubleshot and repaired computer systems, hardware and computer peripherals.
Business Owner
Quick Stop Auto Sales
06.2015 - 02.2021
- Input income and expense details into database to track business finances and address variances.
- Achieved sales goals and increased revenue and profits through productive strategy development and organizational leadership.
- Remained up-to-date on current market trends.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Sales increased by 15% in first 2 years.
Education
Alfred M Barbe
Lake Charles, LAServiceNow Developer Track -
New Apprenticeship
Remote06.2022
Skills
- Comptia Security Certified
- Comptia A Certified
- AZ-900 Certified
- MS-900 Certified
- Account Administration
- Customer support
- Verbal and written communication
- Attention to Detail
- User Support and Troubleshooting
- Hardware and Software Repair
- Software Evaluation
- Windows and MAC experience
- ServiceNow
Timeline
NOC Technician
Owl Automotive Consulting
06.2023 - Current
Tier 2 Technical Support Specialist
Bayou Technologies
09.2022 - 06.2023
IT Analyst
COFORGE
06.2022 - 09.2022
IT Support Desk Associate
SWLA Tax Solutions
02.2019 - 06.2022
Business Owner
Quick Stop Auto Sales
06.2015 - 02.2021
Alfred M Barbe
ServiceNow Developer Track -
New Apprenticeship
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