Jacob Ray
Lafayette
Summary
Dynamic IT Specialist with extensive experience in managing complex systems and providing exceptional support, notably at the United States Navy. Proven expertise in hardware troubleshooting and network security, complemented by strong leadership in training and efficiency improvements. Committed to enhancing operational performance through innovative solutions and effective communication.
Overview
22
22
years of professional experience
Work History
Service Department Manager
Congress Outdoor Power Equipment
Lafayette
05.2023 - 09.2023
- Managed IT systems for service operations, including database tracking for invoices, orders, and inventory
- Provided technical support for software and hardware used in daily business functions
- Audited system workflows to improve efficiency and productivity
- Trained employees in service management systems and customer service protocols
Repair & Tool Technician
Home Depot
Lafayette
01.2021 - 01.2023
- Diagnosed and repaired small engines and power tools, applying hardware troubleshooting skills
- Maintained rental equipment software and databases, ensuring up-to-date records
- Assisted customers with selecting and operating rental tools and equipment
- Processed and managed digital service requests and invoices
Heavy Equipment Operator/Supervisor
Total Environmental Solutions
Duson
01.2020 - 01.2021
- Managed and maintained GPS and electronic mapping systems for utility work
- Applied technical knowledge to troubleshoot and repair electronic excavation tools
- Ensured compliance with digital safety protocols and job site technology usage
Junior ROV Pilot/Technician
Oceaneering International
Houston
01.2019 - 01.2020
- Maintained and operated Millennium Class ROV systems, troubleshooting both hardware and software issues
- Conducted in-depth diagnostics for electrical and hydraulic systems
- Managed sonar operations and digital log-keeping for underwater navigation
Mineman & IT Specialist
United States Navy
01.2002 - 01.2019
- Provided IT support and troubleshooting for shipboard communication and navigation systems
- Managed and maintained electronic databases, security protocols, and network infrastructures
- Conducted over 300 training events, covering IT system operations and maintenance
- Supervised system updates, backups, and cybersecurity measures for mission-critical applications
Education
Naval Instructor Training -
US Navy
Master Training Specialist Certification -
US Navy
IT System Administration & Maintenance -
US Navy
Skills
- CompTIA A (In Progress)
- CompTIA Network (In Progress)
- CompTIA Security (In Progress)
- CompTIA Cysa (In Progress)
- Hardware Troubleshooting & Repair
- Network Configuration & Security
- Software Installation & Maintenance
- System Administration & IT Support
- Microsoft Office Suite
- Excel
- Power Point
- Windows OS
- Database Management
- Backup Solutions
- End-User Support
References
Available upon request.
Military Commendations And Achievements
- Meritorious Unit Commendation Medal
- Navy Unit Commendation Medal
- Navy & Marine Corps Achievement Medal (6)
- Instructor of the Year – 2018
Certifications And Skills
- CompTIA A+, In Progress
- ITIL Foundations, In Progress
- TWIC Certification, 06/24
- Hardware Troubleshooting & Repair
- Network Configuration & Security
- Software Installation & Maintenance
- System Administration & IT Support
- Microsoft Office Suite & Windows OS
- Database Management & Backup Solutions
- Remote Troubleshooting & End-User Support
Accomplishments
- Meritorious Unit Commendation Medal
- Navy Unit Commendation Medal
- Navy and Marine Corp Achievement Medal (6)
- Good Conduct Service Medal (4)
Timeline
Service Department Manager
Congress Outdoor Power Equipment
05.2023 - 09.2023
Repair & Tool Technician
Home Depot
01.2021 - 01.2023
Heavy Equipment Operator/Supervisor
Total Environmental Solutions
01.2020 - 01.2021
Junior ROV Pilot/Technician
Oceaneering International
01.2019 - 01.2020
Mineman & IT Specialist
United States Navy
01.2002 - 01.2019
Naval Instructor Training -
US Navy
Master Training Specialist Certification -
US Navy
IT System Administration & Maintenance -
US Navy
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