Jacob Chance Donald
Lafayette
Summary
While working as a Restaurant Manager at Raising Cane's Chicken Fingers, I excelled in team management and inventory control. Enhanced customer satisfaction through effective conflict resolution and staff training, optimizing operations and reducing waste. Passionate about delivering exceptional service while fostering a collaborative work environment.
I had different areas of responsibilities during certain periods of the year ranging from hosting and managing the safety unit, developing crew and preparing crew to be a trainer for new-hires, keeping up and being in charge of the overall cleanliness of the store, and identifying crew that went above and beyond with their customer service as well as identifying crew that showed leadership qualities to develop them towards management.
Overview
6
6
years of professional experience
Work History
Restaurant Manager
Raising Cane's Chicken Fingers
05.2023 - Current
- Oversaw daily restaurant operations to ensure efficiency and compliance with health standards.
- Trained and mentored staff to enhance service quality and operational effectiveness.
- Implemented inventory management practices to minimize waste and optimize supply chain processes.
- Developed employee schedules to maintain optimal staffing levels during peak hours.
- Enforced safety protocols, resulting in a safe working environment for all team members.
- Analyzed customer feedback to identify areas for improvement in service delivery.
- Managed financial transactions, ensuring accuracy in cash handling and reporting procedures.
- Carefully interviewed, selected, trained, and supervised staff.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Crew Member
Raising Cane's Chicken Fingers
05.2020 - 05.2023
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Collaborated with team to maintain cleanliness and organization of dining area and kitchen spaces.
- Operated fryers, grills, and other cooking equipment while adhering to food safety standards.
- Assisted in training new crew members on operational procedures and best practices for efficiency.
- Implemented suggestions for workflow improvements, enhancing overall team productivity and service speed.
- Mentored junior staff, fostering a collaborative atmosphere that encouraged skill development and teamwork.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Order Processor
Waitr
04.2021 - 05.2022
- Processed customer orders efficiently using order management systems.
- Coordinated with delivery teams to ensure timely order fulfillment.
- Maintained accurate inventory records and updated stock levels regularly.
- Reviewed order discrepancies and resolved issues promptly to enhance customer satisfaction.
- Processed customer orders in line with established policies and procedures.
- Expedited urgent orders upon request, ensuring timely delivery while maintaining overall workflow efficiency.
- Coordinated daily dispatch operations to optimize route efficiency and enhance service delivery.
- Managed communication between drivers, clients, and team members to ensure timely updates and issue resolution.
- Improved customer satisfaction with timely and accurate dispatching of service requests.
- Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently while maintaining a professional demeanor.
Education
High School Diploma -
Ovey Comeaux High School
LafayetteSkills
- Team management
- Inventory control and record keeping
- Customer relationship management
- Staff management
- Passion for customer satisfaction
- Adaptable
- Conflict resolution techniques
Accomplishments
- Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and implementing incentives for crew to go above and beyond.
- Collaborated with team of six in the development of the Caniac Safety Unit.
- Documented and resolved cleanliness issues which led to overall improved food-safety and customer satisfaction while dining in.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Implemented 15-30-60 day check-ins to improve turnover and identify why turnover would be higher or lower.
Timeline
Restaurant Manager
Raising Cane's Chicken Fingers
05.2023 - Current
Order Processor
Waitr
04.2021 - 05.2022
Crew Member
Raising Cane's Chicken Fingers
05.2020 - 05.2023
High School Diploma -
Ovey Comeaux High School