Jacobi Davis
Shreveport
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
20
20
years of professional experience
Work History
Service Specialist
Halliburton Energy Services
06.2005 - Current
- Inspected equipment to diagnose operational issues.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Evaluated systems according to predetermined checklist and noted issues.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Trained customer employees and managers on machine use and maintenance.
- Developed and implemented safety programs.
- Implemented corrective actions following incidents to minimize risks and improve overall safety performance.
- Trained employees in most current regulations and practices in effort to prevent mishaps and promote overall safety.
- Streamlined sample analysis processes, reducing turnaround time for test results and increasing productivity within the lab.
- Generated insightful conclusions from experimental data through detailed analysis, contributing significantly to the overall success of laboratory projects.
Mental Health Specialist
Pelican Bayou Counseling Agency
02.2017 - 12.2022
- Documented client progress in confidential files.
- Performed client assessments and developed treatment plans.
- Provided clients with recommendations to community resources.
- Monitored patients and assessed suicide risks.
- Maintained caseload of active clients.
- Encouraged clients to express feelings and discuss what was happening in day-to-day life in order to help each person develop insight into personal experiences and relationships
- Observed and monitored client behavior and responses to treatment.
- Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
Education
High School Diploma -
Southwood High School
Shreveport, LA05.2000
Skills
- Product and Service Understanding
- Equipment Maintenance
- Chemical handling proficiency
- Critical Thinking
- Data recording accuracy
- Quality assurance standards
- Hazardous chemicals
- Emergency response preparedness
- Preventive maintenance execution
Timeline
Mental Health Specialist
Pelican Bayou Counseling Agency
02.2017 - 12.2022
Service Specialist
Halliburton Energy Services
06.2005 - Current
High School Diploma -
Southwood High School
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