Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jacqueline Knox

Shreveport

Summary

Customer service professional with 5+ years of experience excelling in high-pressure environments. Adept at resolving customer issues with empathy and efficiency, fostering loyalty, and driving a 20% increase in client satisfaction scores. Recognized for excellent communication, problem solving and teamwork abilities, with a proven background in patient care and information technology.

Overview

7
7
years of professional experience

Work History

Patient Service Representative

VXI Global Solutions LLC
06.2023 - Current
  • Delivered Exceptional service by resolving 95% of patient inquiries on first contact, enhancing satisfaction level.
  • Maintained accurate and secure patient records, reducing administrative errors by 15%.
  • Coordinated care between departments, optimizing communication and improving patient outcomes.

Attendant Care Worker

Elara Caring
03.2018 - 02.2022
  • Supported 15+ patients daily with activities of daily living, consistently earning positive feedback.
  • Contributed to team meetings to refine patient care strategies, leading to a 10% improvement in care plan efficiency.
  • Trained new staff on patient handling techniques, ensuring adherence to HIPAA and safety protocols.

Education

Information Technology

National American University
Dallas, TX
10-2019

High School Diploma -

Shreveport Job Corps
Shreveport, LA
08-2016

Skills

  • Customer Service Excellence
  • Effective Communication
  • Critical Thinking and Problem Solving
  • Team Collaboration
  • Record Management and HIPAA Compliance
  • Fast Learner, Adaptable in Dynamic Enviroments

Timeline

Patient Service Representative

VXI Global Solutions LLC
06.2023 - Current

Attendant Care Worker

Elara Caring
03.2018 - 02.2022

Information Technology

National American University

High School Diploma -

Shreveport Job Corps

Similar Profiles

CREATE PROFILE
Jacqueline Knox