Jacquelyn Gilcrease
Ponchatoula,LA
Summary
Dynamic RN Program Coordinator at Lallie Kemp Medical Center, skilled in regulatory compliance and quality assurance. Expert in data abstraction and trend analysis, driving performance improvement initiatives. Proven ability to educate and collaborate across departments, enhancing data integrity and optimizing processes for successful accreditation outcomes. Committed to excellence in patient care and team support. Diligent RN Program Coordinator with background in patient care and nursing. Skilled in managing complex medical conditions and supporting patient recovery. Demonstrated expertise in critical thinking and effective communication.
Overview
14
14
years of professional experience
1
1
Certification
Work History
RN Program Coordinator
Lallie Kemp Medical Center
08.2021 - Current
- Manage multiple quality and regulatory reporting programs to ensure compliance with federal, state, and accreditation requirements.
- Serve as the Incentive Program Coordinator, overseeing program structure, performance metrics, data validation, and reporting to support organizational incentive outcomes.
- Conduct data abstraction, analysis, and interpretation to identify trends and support performance improvement initiatives.
- Lead and facilitate performance improvement efforts across clinical and operational teams.
- Coordinate and submit regulatory reporting while ensuring accuracy and compliance.
- Provide education and guidance to interdepartmental staff on quality measures, regulatory expectations, and incentive program requirements.
- Collaborate with Quality, IT, and clinical departments to enhance data integrity, optimize processes, and maintain readiness for audits and accreditation reviews.
RN 3 Quality Assurance
Lallie Kemp Medical Center
04.2020 - 08.2021
- Audit patient charts to ensure compliance with regulatory standards, organizational policies, and clinical protocols.
- Compile and validate comprehensive provider data for monthly Ongoing Professional Practice Evaluation (OPPE) worksheets.
- Generate biannual provider “report cards” for OPPEs, including assessments for all LAK providers and contracted telemedicine clinicians.
- Collaborate with the Medical Staff Department to complete and maintain OPPE documentation and requirements.
- Identify trends or variances in quality data and escalate potential performance or compliance concerns to supervisors and managers for further review.
- Participate in Incentive programs, overseeing incentive program metrics, data abstraction, and validation to ensure accuracy and eligibility alignment.
- Collaborate with Quality, IT, and clinical teams to maintain data integrity, streamline reporting processes, and support incentive program effectiveness.
- Provide education and guidance to departments regarding quality measures, regulatory expectations, and incentive program requirements.
Registered Nurse
Lallie Kemp Medical Center
10.2018 - 04.2020
- Provided comprehensive pre-operative nursing care, including patient assessment, medication reconciliation, IV insertion, education, and surgical readiness evaluation.
- Functioned as a Circulating Nurse in the Operating Room, ensuring patient safety, maintaining sterile technique, coordinating surgical team needs, and documenting intraoperative care.
- Performed scrub duties, preparing and maintaining sterile fields, anticipating surgeon needs, passing instruments, and ensuring proper instrument counts and aseptic technique.
- Assisted surgeons and anesthesia providers with intraoperative tasks, positioning, equipment setup, and procedural support.
- Delivered high-quality post-anesthesia care in the PACU, monitoring airway, vital signs, pain control, level of consciousness, and managing recovery through discharge criteria.
- Communicated effectively with multidisciplinary teams to ensure seamless transitions between pre-op, intraoperative, and post-operative phases of care.
- Maintained strict adherence to infection control standards, safety protocols, and departmental policies across all perioperative settings.
- Provided patient and family education regarding surgical procedures, postoperative expectations, and discharge instructions.
Registered Nurse, Emergency Department
Lallie Kemp Medical Center
09.2011 - 10.2018
- Perform rapid triage, assessment, and stabilization of patients with a wide range of emergent conditions, including trauma, cardiac, respiratory, neurological, and behavioral emergencies.
- Provide immediate interventions such as IV insertion, medication administration, wound care, cardiac monitoring, airway management support, and EKG interpretation.
- Collaborate closely with physicians, EMS, respiratory therapy, and the multidisciplinary team to deliver coordinated, timely emergency care.
- Manage multiple high-acuity patients simultaneously in a fast-paced environment while ensuring prioritization based on clinical urgency.
- Respond to critical situations including codes, stroke alerts, STEMI activations, and trauma, following established protocols and evidence-based guidelines.
- Maintain accurate, real-time documentation of assessments, interventions, and patient responses in the electronic health record.
- Provide compassionate crisis intervention, education, and emotional support to patients and families during high-stress or life-threatening situations.
- Adhere to infection control standards, safety protocols, and departmental policies to maintain a safe and efficient emergency care environment.
- Utilize de-escalation techniques and manage behavioral health patients with awareness of safety and therapeutic communication strategies.
- Coordinate patient transfers and admissions, ensuring continuity of care across departments.
Education
Bachelor of Science - Nursing
Southeastern Louisiana University
Hammond, LA05-2011
Skills
- Quality assurance & performance improvement (QAPI)
- Regulatory compliance (state, federal, accreditation)
- Incentive program coordination & oversight
- Interdepartmental communication and collaboration
Certification
- Advanced Cardiovascular Life Support (ACLS)
- Basic Life Support (BLS)
- Pediatric Advanced Life Support (PALS)
Timeline
RN Program Coordinator
Lallie Kemp Medical Center
08.2021 - Current
RN 3 Quality Assurance
Lallie Kemp Medical Center
04.2020 - 08.2021
Registered Nurse
Lallie Kemp Medical Center
10.2018 - 04.2020
Registered Nurse, Emergency Department
Lallie Kemp Medical Center
09.2011 - 10.2018
Bachelor of Science - Nursing
Southeastern Louisiana University