Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jada Brumfield

Westwego

Summary

Dynamic professional with experience at LCMC Urgent Care, adept at resolving customer conflicts with empathy and maintaining HIPAA compliance. Proven track record in laboratory techniques at Abbott Laboratories, ensuring accuracy in test results while upholding safety standards. Skilled in insurance verification and appointment scheduling, contributing to enhanced operational efficiency.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Representative

LCMC Urgent Care
07.2025 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Laboratory Technician

Abbott Laboratories
06.2022 - 06.2025
  • Maintained a high level of accuracy in test results by following strict quality control procedures.
  • Performed testing and quality control using approved laboratory procedures and instrumentation.
  • Contributed to a safe working environment by consistently following established safety procedures and guidelines within the lab setting.

Education

Business Communication

Helen Cox High School
Harvey, LA
05-2021

Skills

  • HIPAA compliance
  • Insurance verification
  • Appointment scheduling
  • Laboratory techniques
  • Specimen processing
  • Lab equipment maintenance

Certification

  • PT - Phlebotomy Technician

Timeline

Customer Service Representative

LCMC Urgent Care
07.2025 - Current

Laboratory Technician

Abbott Laboratories
06.2022 - 06.2025

Business Communication

Helen Cox High School

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Jada Brumfield