Jada Durapau
Berwick
Summary
Patient-centered professional with a collaborative approach to assess, plan, facilitate and advocate for options and services. Accustomed to working with vulnerable populations, communicates effectively in order to meet individual needs, and coordinates available resources in order to promote quality outcomes.
Overview
5
5
years of professional experience
Work History
Social Service Triage
Start Corporation
03.2024 - Current
- Increased team productivity with effective communication and collaboration strategies.
- Managed a high volume of patient inquiries, demonstrating excellent problem-solving skills to resolve concerns
- Delivered outstanding patient support by providing prompt, courteous assistance during all interactions.
- Provide resources to patients on needed bases and completely CCBHC forms for new patients.
Clinical Administrative Coordinator
UnitedHealth Group
11.2021 - 03.2024
- Receive inbound phone calls regarding patients' services
- Coordinate home health for workers compensation claimants
- Assist with setting up orders to provide supplies, durable medical equipment, transportation etc
- Contact adjusters, nurse case managers regarding the patient authorization via email and phone
Case Management Coordinator
Terrebonne General Health System
11.2020 - 10.2021
- Provide patient documents regarding medicare payments and financial responsibilities
- Gather newborn delivery information and send to insurance for billing
- Send referrals to home health agency, hospice, nursing home, also for durable medical equipment/supplies
Home Health Aide
Leading Healthcare of Louisiana
03.2020 - 10.2020
- Provide in-home care services to patient with cerebral palsy
- Transport to locations outside the home, implement care plans, and document services provided
- Administer and document medications via MAR software and handle light cleaning duties
- Offer mental and emotional stimulation to patients to ensure continued vitality
Education
Associate of Science Degree - Health and Human Services
Ultimate Medical Academy
01.2020
Skills
- Computer Literacy
- Time Management
- Interpersonal Communications
- Active Listening
- Collaboration
- Self Motivation
- Empathy
- Multi Tasking
- Adhere to HIPAA
Timeline
Social Service Triage
Start Corporation
03.2024 - Current
Clinical Administrative Coordinator
UnitedHealth Group
11.2021 - 03.2024
Case Management Coordinator
Terrebonne General Health System
11.2020 - 10.2021
Home Health Aide
Leading Healthcare of Louisiana
03.2020 - 10.2020
Associate of Science Degree - Health and Human Services
Ultimate Medical Academy
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