Jada Wallis

• Supervised daily housekeeping operations, ensuring adherence to Marriott's quality standards.
• Trained and mentored housekeeping staff on best practices and efficient cleaning techniques.
• Developed and executed inventory management strategies for cleaning supplies to enhance resource allocation.
• Conducted inspections of guest rooms and public areas to maintain high cleanliness standards.

During my task force assignment at the The Westin, I stepped in to support operations during a period of staffing shortages. I assisted with closing shifts to ensure daily operations were completed efficiently and service standards were maintained. In addition to operational support, I monitored inspections to help ensure compliance with brand and property standards. I also conducted regular check-ins with housekeeping team members to provide guidance, address concerns, maintain productivity, and support overall team performance. By balancing operational responsibilities, inspection oversight, and team engagement, I helped the property maintain service quality during a challenging staffing period.

During my task force assignment at the Sheraton Boston Hotel, I was brought in to provide operational support while the property underwent a major renovation project. With significant changes occurring throughout the hotel, additional leadership and departmental assistance were needed to maintain service standards and operational efficiency. I worked closely with the housekeeping team and other departments to ensure guest rooms, public spaces, and back-of-house areas met brand expectations despite ongoing construction activities. I assisted with daily operations, staffing support, room inspections, and quality assurance efforts while helping to address challenges related to renovation schedules, room availability, and guest experience. Through proactive communication, team engagement, and hands-on leadership, I helped the property maintain high standards of cleanliness, organization, and guest satisfaction during a complex and demanding transition period.

• Coordinated daily housekeeping operations, ensuring adherence to quality standards and guest satisfaction.
• Collaborated with front desk to address guest requests promptly, fostering positive guest experiences.
• Worked with front desk to respond promptly to all guest requests.
• Enhanced guest satisfaction by ensuring the timely completion of housekeeping tasks and maintaining high-quality standards.

As a PM Room Attendant, I was responsible for maintaining the cleanliness, presentation, and overall condition of guest and public areas while consistently meeting productivity and quality standards. My primary focus was ensuring that cleanliness inspection scores remained at or above 85%, demonstrating a strong commitment to brand standards and guest satisfaction.

In addition to maintaining quality expectations, I consistently achieved a production goal of 460 credits within an 8-hour shift by effectively managing my workload, prioritizing tasks, and maintaining attention to detail in a fast-paced environment.

My duties included cleaning and maintaining public areas throughout the property, such as lobbies, corridors, elevators, restrooms, and other guest-facing areas. I ensured these spaces remained clean, organized, well-stocked, and presentable at all times.