Jade Landry
Lafayette
Summary
Resourceful customer service professional known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in remote working environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
3
3
years of professional experience
Work History
Hybrid Customer Service Representative
AT&T
Lafayette
10.2024 - Current
- Resolved customer complaints promptly and efficiently.
- Strengthened customer retention by offering discount options.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Answered customer inquiries via phone, email, and chat.
- Provided support for troubleshooting complex network problems.
Mobile Expert
T-Mobile
Abbeville
02.2024 - 10.2024
- Provided customer service and technical support for mobile devices, tablets, and other wireless products.
- Attended training sessions conducted by manufacturers to gain knowledge about newly released products and services.
- Demonstrated the use of various applications on mobile devices such as email, messaging, music, photos.
- Processed sales transactions accurately and efficiently using point-of-sale systems.
- Employed assumptive sales techniques to efficiently close and process sales.
Customer Support Specialist
Everise
Lafayette
10.2022 - 02.2024
- Directly handled inbound text and chat inquiries related to healthcare and billing services.
- Scheduled appointments with other healthcare providers for clients.
- Ensured accurate data entry into computer systems.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
High School Diploma -
Abbeville High School
Abbeville, LA05-2022
Skills
- Conflict resolution and de-escalation
- Adaptability in high-stress environments
- Knowledge in CRM and various chat platforms (iCarol, Salesforce, Zendesk)
- HIPAA and compliance awareness
- Data analysis for proper entry
- Compassionate and empathetic
- Clear oral and written communication
- Familiarity with medical terminology
Timeline
Hybrid Customer Service Representative
AT&T
10.2024 - Current
Mobile Expert
T-Mobile
02.2024 - 10.2024
Customer Support Specialist
Everise
10.2022 - 02.2024
High School Diploma -
Abbeville High School
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