Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Jaelyn Bourgeois

Gonzales

Summary

Dynamic restaurant manager with a proven track record at Buddy's Drive-in, excelling in customer engagement and effective complaint resolution. Skilled in restaurant operations management, I foster a positive atmosphere, ensuring exceptional service and satisfaction. Adept at employee supervision and inventory management, I drive operational success through strong leadership and strategic problem-solving.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Manager

Buddys Drive-in
10.2021 - 06.2024

Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.

  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Correctly calculated inventory and ordered appropriate supplies.

Cashier/Cook Shift Leader

Buddys Drive-in
08.2019 - 09.2021
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Greeted customers entering diner and responded promptly to customer needs.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Managed time by organizing and prioritizing duties to prepare and serve food quickly.

Education

No Degree - Business Administration

Fletcher Technical Community College
Schriever, LA
05-2027

High School Diploma -

Assumption High School
Napoleonville, LA
05-2022

Skills

  • Restaurant operations management
  • Customer-oriented
  • Customer engagement
  • Employee supervision
  • Team leadership skills
  • Effective complaint resolution
  • Employee schedule management

Certification

  • Critical Career Skills - Professional Communication
  • Microsoft Office Specialist: Word Associate

Interests

  • Spending time with my son
  • Yoga
  • Pilates
  • Playing guitar
  • Journaling

Timeline

Manager

Buddys Drive-in
10.2021 - 06.2024

Cashier/Cook Shift Leader

Buddys Drive-in
08.2019 - 09.2021

No Degree - Business Administration

Fletcher Technical Community College

High School Diploma -

Assumption High School
Jaelyn Bourgeois