Jailah Metoyer

• Analyzed sales data to identify trends, driving strategic decisions for promotions and product placement.
• Streamlined inventory management processes, reducing discrepancies and improving stock accuracy.
• Implemented training programs to improve staff performance and product knowledge across the store.
• Led team of sales associates to achieve operational excellence and enhance customer experience.
• Fostered a culture of teamwork and accountability, mentoring employees to reach individual and collective goals.
• Optimized staff performance through regular evaluations, coaching sessions, and goal-setting initiatives.
• Collaborated with upper management on strategic initiatives aimed at enhancing overall store performance and profitability.

I was promoted to Store Leader within a year of being a sales representative at Blue Link Wireless.

• Developed and maintained strong relationships with customers to drive sales growth.
• Conducted product demonstrations to educate customers on features and benefits.
• Analyzed customer feedback to identify trends, improving service offerings and client satisfaction.

• Managed front desk tasks, ensuring efficient customer service and support.
• Assisted customers with all customer service requests, processing money center transactions, and resolving issues promptly to enhance satisfaction.
• Maintained accurate records of customer transactions and interactions for reference.
• Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the front desk.
• Resolved customer complaints and concerns, resulting in improved customer retention and loyalty.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Managed phone lines effectively, reducing hold times and directing calls appropriately for improved communication across departments.

I began my employment with Walmart initially in 2019 at the Pineville, LA location as a cashier. I quickly moved up to a Front Desk Representative within months. In 2021, I transferred to a location in Lafayette, LA continuing those practices and running both customer service and money center efficiently by myself most times.

• Honoree of 3.7 GPA with all honors courses
• Honor Roll all 4 years
• Ranked in Top 25% of class