Jaile Griffin
Farmerville
Summary
Dynamic and dedicated professional with experience at Chick-fil-A, excelling in customer service and team collaboration. Proven ability to resolve issues swiftly while maintaining a positive environment. Skilled in patient care and documentation, with a calm demeanor under pressure. Committed to enhancing patient relations and promoting wellness through effective communication.
Overview
6
6
years of professional experience
Work History
Team Member
Chick-fil-A
Ruston
07.2024 - Current
- Enforced food safety standards to ensure compliance with health regulations.
- Maintained a positive work environment that promoted collaboration between team members.
- Offered training and support to keep team members motivated and working toward objectives.
- Trained and mentored team members on customer service best practices.
- Resolved customer complaints swiftly to uphold brand reputation.
- Provided exceptional customer service by addressing inquiries and resolving issues.
Certified Nursing Assistant
Inspirational Care
Farmerville
05.2021 - 07.2024
- Answered signal lights, bells or intercom systems to determine resident needs.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Observed and reported unusual symptoms and changes to charge nurse.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Used mobility devices to transport patients.
- Helped residents walk with or without self-help devices.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
Medical Representative
Kaiser Permanente
05.2019 - 05.2021
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Obtained insurance verification and authorization to submit financial clearance of patient accounts.
- Obtained proper authorization and identification to release confidential medical records.
- Referred patients to appropriate professionals and services.
- Provided helpful assistance by anticipating and responding to needs of patients and family members.
- Managed smooth and effective communication among physicians, patients, families and staff.
- Demonstrated medical products to new and existing customers.
- Established and maintained professional relationships with medical professionals to promote lucrative business opportunities.
- Reviewed clinical data provided by employer to maintain latest industry knowledge and share with customers.
- Scheduled appointments with established and prospective customers to meet with and discuss corporate offerings.
Education
Associate of Science - Medical Anthropology
Unitech Training Academy - Lafayette
Lafayette, LA01.2023
High School Diploma -
Union Parish High School
Farmerville, LA05-2020
Associate of Applied Science - Practical Nursing
South Arkansas Community College
El Dorado, ARSkills
- Catheter Change and Preparation
- Grooming and Bathing Assistance
- Patient Relations
- Preparing Meals
- Collecting Vital Signs
- Calm and Level-Headed Under Duress
- Monitoring Fluids
- Documentation Procedures Expert
- Customer service
- Medical terminology
- Patient care
- Time management
- Team collaboration
- Call center operations
- Money handling
- Teamwork and collaboration
- Computer skills
- Leadership qualities
- Positive attitude
- Flexible schedule
- Problem-solving
Timeline
Team Member
Chick-fil-A
07.2024 - Current
Certified Nursing Assistant
Inspirational Care
05.2021 - 07.2024
Medical Representative
Kaiser Permanente
05.2019 - 05.2021
Associate of Science - Medical Anthropology
Unitech Training Academy - Lafayette
High School Diploma -
Union Parish High School
Associate of Applied Science - Practical Nursing
South Arkansas Community College