Jaimie Matthews
Baton Rouge
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks, accounting tasks, and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Authorized to work in the US for any employer.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Committee Administrative Assistant
Louisiana House Of Representatives
03.2023 - Current
- Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Technical Support
Advanced, AT&T
03.2021 - 11.2022
- Professionally answer calls and conduct effective probing to deduce each customer’s issue
- Assist customer with basic and advanced troubleshooting of several devices
- Notate and keep proper account notes during calls
- Maintain professional behaviors and tone while taking calls
- Multitask while utilizing multiple screens during each interaction
- Built and maintained effective working relationships with peers and upper management
Sales Consultant /Customer Account Specialist
Billy Navarre Chevrolet
10.2018 - 01.2020
- Consulted with long-term, new and prospective customers to understand needs and propose ideal solutions
- Stayed current on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge
- Maintained productive relationships with existing customers through exceptional follow-up after sales
- Fostered relationships with customers to expand customer base and enhance loyalty and retention
- Retained customers by addressing and resolving concerns in knowledgeable and speedy manner.
Assistant Branch Manager
Iberiabank Corp
05.2014 - 08.2018
- Built client rapport through frequent individualized recommendations for financial products and services
- Developed strategy to achieve target sales goals
- Provided bank leadership in absence of branch manager
- Trained and mentored highly effective teams to meet corporate service standards
- Monitored daily operations and supported Branch Manager in necessary duties
- Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues
- Supervised tellers to verify compliance with both federal and local regulations
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
Front End Supervisor
Toys R Us
04.2011 - 05.2014
- Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies
- Managed customer complaints and rectified issues to complete satisfaction
- Defined and documented office procedures, using updated SOPs to provide thorough and comprehensive training for all administrative support staff
- Supervised store opening and closing procedures, which included counting cash drawers and making bank deposits
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
- Prepared bank deposits, ensuring proper accounting practices were followed for secure fund transfers.
Education
High School Diploma -
Westlake High School
Westlake, LASkills
- Software Evaluation
- Customer Service Support
- Collaborative Team Player
- Verbal and Written Communication
- Highly Professional
- Analytical and Methodical
- Tracking and Documentation
- Friendly and Patient
- Problem Solving
- Interpersonal Skills
- Service Schedule Coordination
- Business Administration
Certification
- Office Support Exam OES
Timeline
Committee Administrative Assistant
Louisiana House Of Representatives
03.2023 - Current
Technical Support
Advanced, AT&T
03.2021 - 11.2022
Sales Consultant /Customer Account Specialist
Billy Navarre Chevrolet
10.2018 - 01.2020
Assistant Branch Manager
Iberiabank Corp
05.2014 - 08.2018
Front End Supervisor
Toys R Us
04.2011 - 05.2014
High School Diploma -
Westlake High School
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