Summary
Work History
Education
Skills
Timeline
Generic

Jaimie Reeves

Sorrento

Summary

Knowledgeable and dedicated customer service professional with extensive experience Various industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, detail- oriented work. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Work History

Call Center Representative

Walgreens
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Admin/ Book Keeper

HDV1 (DBA: Hustler Club)
  • Data Entry using MS Excel and MS Word
  • Answering Phones, take messages, and route calls to proper area
  • Update financial records daily to track revenue,
  • Oversight of employee files
  • Pack and ship paperwork to corporate office weekly for file database
  • Ensure Floor Managers have all materials they need for daily operations
  • Verify and balance Manager petty safe
  • Also verify and balance the reserve safe
  • Replenish ATMs and troubleshooting minor ATM problems -fixing them if possible or scheduling maintenance if not
  • Managing daily deposits to the bank


Dog Trainer/ Customer Service Rep

Petco
  • Instructed owners and dogs on basic obedience commands using different techniques to match dogs' drives for reward.
  • Offered guidance on selecting suitable equipment such as leashes, collars, and harnesses that promote proper handling techniques while walking or training dogs.
  • Conducted informative workshops for pet owners, promoting responsible dog ownership and effective communication methods.
  • Handled customer inquiries and suggestions courteously and professionally.

Education

Diploma -

Riverdale High School

AAS Business Office Admin. - Business Office Administration

River Parishes Community College
Gonzales, LA
12.2024

Certificate of Tech Studies - CTS Office Assistant Specialis

River Parishes Community College
Gonzales
12.2023

Skills

  • Problem-solving skills
  • Customer Support
  • Data Entry
  • Scheduling and calendar management
  • Records Management
  • Database Administration
  • Expense Reporting
  • Account Reconciliation
  • Office Administration
  • Mail handling
  • Filing
  • Computer Skills

Timeline

Call Center Representative

Walgreens

Admin/ Book Keeper

HDV1 (DBA: Hustler Club)

Dog Trainer/ Customer Service Rep

Petco

Diploma -

Riverdale High School

AAS Business Office Admin. - Business Office Administration

River Parishes Community College

Certificate of Tech Studies - CTS Office Assistant Specialis

River Parishes Community College

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Jaimie Reeves