Jaisha Savannah
Shreveport
Summary
Proven Medical Assistant with a proven track record of enhancing patient care at Willis Knighton Medical Center. Skilled in HIPAA compliance, venipuncture techniques and coupled with exceptional customer service abilities. Demonstrated success in utilizing EHR systems to streamline patient data management and improve clinical operations. A reliable team player committed to continuous education and professional development in healthcare.
Overview
4
4
years of professional experience
Work History
Medical Assistant
Willis Knighton Medical Center
06.2023 - Current
- Supported front office duties, including answering phones and greeting patients.
- Oversaw patient check-in by pulling charts, verifying data, and organizing paperwork.
- Participated in continuous education to stay current with medical assistant practices.
- Utilized electronic health record (EHR) systems for data entry and retrieval. Performed basic laboratory tests and prepared specimens for external analysis.
- Operated medical equipment, including EKG machines and blood pressure monitors.
- Collected blood, tissue and other laboratory specimens, logging and preparing for testing.
Customer Service Representative
ACT
05.2022 - 03.2023
- Resolved customer complaints quickly, employing knowledge of loan products, bank policies, and customer service strategies.
- Implemented and managed work-study programs and other initiatives with financial incentives.
- Completed contract forms, prepared change of address records, or issued service discontinuance orders with computer and job-related software.
- Monitored deadlines for verification documents submission and communicated with families about missing or incomplete items.
Sales Associate and Cashier
Cracker Barrell
12.2021 - 04.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Cashier
Food Lion
01.2021 - 11.2021
- Utilized POS systems efficiently, minimizing customer wait times.
- Resolved customer complaints with professionalism, ensuring customer loyalty.
- Processed customer payments using various methods including cash, cards and mobile apps.
- Recaptured sales from dissatisfied customers by listening and resolving problems.
Education
High School Diploma -
Southwood High School
Shreveport, LA05-2019
No Degree - Nursing
Southern University And A&M College
Baton Rouge, LA08-2019
Certificate - Certified Nursing Assistant
Bossier Parish Community College
Bossier City, LA04-2022
Certificate - Certified Clinical Medical Assistant
Louisiana State University Shreveport
Shreveport, LA05-2023
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Vital sign monitoring
- Clinical documentation
- Patient-focused care
- Data entry
- Reliable team player
- Electronic health records
Timeline
Medical Assistant
Willis Knighton Medical Center
06.2023 - Current
Customer Service Representative
ACT
05.2022 - 03.2023
Sales Associate and Cashier
Cracker Barrell
12.2021 - 04.2022
Cashier
Food Lion
01.2021 - 11.2021
High School Diploma -
Southwood High School
No Degree - Nursing
Southern University And A&M College
Certificate - Certified Nursing Assistant
Bossier Parish Community College
Certificate - Certified Clinical Medical Assistant
Louisiana State University Shreveport
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