JAKEELLYN ORTIZ
Baton Rouge
Summary
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere. Team-player quick to assist FOH Manager with table bussing, assisting customers and helping other staff during busy times.
Overview
4
4
years of professional experience
Work History
Host
Columns
05.2025 - 08.2025
- Took reservations by phone, answered customer questions, and informed of accurate wait times.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Completed daily side work and opening and closing duties without fail.
Food Service Volunteer
St. Clement Of Rome Parish
11.2022 - 11.2024
- Responded promptly to customer inquiries regarding menu items or special requests.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Served meals to customers in a friendly and courteous manner.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Customer Service Cashier
El Artesano Guatemex
01.2022 - 01.2024
- Maintained the cleanliness and organization of the store.
- Processed payment transactions utilizing point of sale systems.
- Responded promptly to customer requests for information or assistance.
Education
Some College (No Degree) - Communication Disorders
Louisiana State University
Baton Rouge, LASkills
- Hospitality and accommodation
- Quick learner
- Reliability and adaptability
- Strong communication skills
- Working with diverse people
- Front of house organization
- Telephone reception
- POS software
Languages
Spanish
Native/ Bilingual
Timeline
Host
Columns
05.2025 - 08.2025
Food Service Volunteer
St. Clement Of Rome Parish
11.2022 - 11.2024
Customer Service Cashier
El Artesano Guatemex
01.2022 - 01.2024
Some College (No Degree) - Communication Disorders
Louisiana State University