Jakenzie Wilson
White Castle
Summary
Proven track record in patient care and office administration, demonstrated at Southwind Nursing Home. Excelled in electronic charting and patient relations, enhancing operational efficiency and patient satisfaction. Skilled in problem-solving and time management, achieving a significant increase in positive patient outcomes. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Southwind Nursing Home
01.2022 - 05.2022
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Front Desk Receptionist
Southwind Nursing Home
01.2022 - 05.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Scheduled, coordinated and confirmed appointments and meetings.
Retail Sales Associate
Hibett Sports
11.2021 - 12.2021
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Greeted customers and helped with product questions, selections, and purchases.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Sandwich Artist
SUBWAY®Restaurants
06.2021 - 10.2021
- Trained team members to prepare sandwiches and other items according to instructions.
- Met sales targets by encouraging customers to buy extra food items such as drinks, desserts, and sides.
- Executed sandwich artistry duties with very low occurrence of errors.
- Shared information with customers about menu items, preparation methods, and ingredients.
- Operated manual and electric appliances to peel, slice, and trim food.
- Greeted guests, promoted specials, and took orders.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Assisted customers in choosing menu items by providing food complementing information.
- Accurately operated cash register to process customer payments.
Education
High School Diploma -
Crowley High School
Crowley, LA05.2022
Skills
- Electronic Charting
- Documenting behaviors
- Patient Relations
- Direct Patient Care
- Office Administration
- File Organization
- Call Routing
- Inventory Control
- Cash Handling
- Order Processing
- Money Handling
- Loss Prevention
Certification
Microsoft 365 Certification
Timeline
Certified Nursing Assistant
Southwind Nursing Home
01.2022 - 05.2022
Front Desk Receptionist
Southwind Nursing Home
01.2022 - 05.2022
Retail Sales Associate
Hibett Sports
11.2021 - 12.2021
Sandwich Artist
SUBWAY®Restaurants
06.2021 - 10.2021
High School Diploma -
Crowley High School
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