Ja’layia Johnson
New Orleans
Summary
My goals is to excel excellence in conflict resolution and enhancing client satisfaction. Skilled in data entry and active listening, I effectively managed high-stress situations, ensuring seamless service delivery and operational efficiency. Committed to fostering positive experiences and maintaining high standards in patient care.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
MSY AIRPORT
Kenner, LA
05.2025 - Current
- Assisted customers with inquiries and resolved issues to enhance satisfaction.
- Processed ticketing and check-in procedures efficiently during peak hours.
- Collaborated with team members to streamline service delivery and improve response times.
- Utilized airport management software to track passenger information and flight statuses.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Receptionist
Ray Brandt Nissan -Harvey LA
Harvey, LA
12.2024 - 05.2025
- Managed front desk operations, ensuring efficient check-in and appointment scheduling for clients.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained organized filing system for customer records, enhancing retrieval efficiency.
- Coordinated communication between departments to streamline workflow and improve service delivery.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Patient Transporter
LCMC -4200 Houma Blvd
4200 Houma Blvd
03.2023 - 01.2024
- Transported patients safely to designated areas within facility, ensuring timely arrivals for scheduled procedures.
- Assisted nursing staff with patient mobility needs, enhancing overall comfort during transfers.
- Maintained cleanliness and organization of transport equipment, contributing to a safe environment.
- Communicated effectively with medical teams regarding patient conditions and requirements during transport.
- Adapted quickly to changing schedules and urgent transport requests, demonstrating flexibility in fast-paced settings.
- Warmly greeted patients and visitors and made each feel welcome.
Patient Access Representative
LCMC
4200 Houma Blvd
07.2022 - 01.2024
- Coordinated patient scheduling and appointment confirmations to enhance operational efficiency.
- Assisted patients with insurance verification and eligibility inquiries to ensure accurate information delivery.
- Processed patient registrations and updated records in electronic health systems for data integrity.
- Managed incoming calls, addressing patient concerns promptly and maintaining high customer service standards.
Education
High School Diploma -
Rosenwald Collegiate Academy
6501 Berkley Dr.Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Patient care
- Excellent Communication
Timeline
Customer Service Representative
MSY AIRPORT
05.2025 - Current
Receptionist
Ray Brandt Nissan -Harvey LA
12.2024 - 05.2025
Patient Transporter
LCMC -4200 Houma Blvd
03.2023 - 01.2024
Patient Access Representative
LCMC
07.2022 - 01.2024
High School Diploma -
Rosenwald Collegiate Academy