Jalen Brown
Bossier City,LA
Summary
Detail-oriented and flexible individual with experience in customer service and operational support. Skilled in decision-making and critical thinking, contributing to efficient team performance and problem resolution.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
3
3
years of professional experience
Work History
Assistant Store Manager
Family Dollar
Bossier City, LA
05.2025 - 07.2025
- Assisted in managing daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored new team members on customer service best practices and operational efficiency.
- Implemented inventory management systems to optimize stock levels and reduce shrinkage.
- Facilitated merchandising strategies that enhanced product visibility and improved customer engagement.
- Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction ratings.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Ice Shaver
Snowie Snowcone
Fredericksburg, VA
06.2022 - 07.2024
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Customer Service Representative
Lifecare Medical Transport
Fredericksburg, VA
06.2023 - 08.2023
- Managed inbound calls to coordinate medical transport services efficiently.
- Assisted clients with scheduling and logistics for timely transportation.
- Documented call details accurately in electronic health record systems.
- Collaborated with team members to resolve client inquiries promptly.
- Resolved customer inquiries through effective communication and problem-solving techniques.
Busser
Chipotle Grill
Fredericksburg, VA
09.2022 - 04.2023
- Cleaned and sanitized dining areas to maintain high standards of cleanliness and hygiene.
- Assisted waitstaff by promptly clearing tables and resetting for incoming guests.
- Supported kitchen staff by restocking supplies and organizing utensils efficiently.
- Monitored dining room for guest needs, ensuring timely service and satisfaction.
- Collaborated with team members to uphold Chipotle's operational efficiency during peak hours.
Education
Associate of Arts - Graphic Communications
Germanna Community College
Locust Dale, VA12-2022
High School Diploma -
Mascoutah High School
Mascoutah, IL05-2019
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Decision-making
Timeline
Assistant Store Manager
Family Dollar
05.2025 - 07.2025
Customer Service Representative
Lifecare Medical Transport
06.2023 - 08.2023
Busser
Chipotle Grill
09.2022 - 04.2023
Ice Shaver
Snowie Snowcone
06.2022 - 07.2024
Associate of Arts - Graphic Communications
Germanna Community College
High School Diploma -
Mascoutah High School