Jalexis Williams
Shreveport
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
6
6
years of professional experience
Work History
Beverage Server
Margaritaville Casino
03.2022 - Current
- Completed mandatory alcohol server training to comply with local regulations and maintain a safe environment for patrons.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Enhanced customer satisfaction by promptly serving beverages and attending to special requests.
- Developed rapport with regular customers, fostering loyalty and repeat business.
Pharmacy Technician Intern
Ayers Career College
09.2024 - 11.2024
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Collected co-payments or full payments from customers.
- Counted, measured, and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Reviewed and verified customer information and insurance provider information.
Customer Service Representative
Teleperformance USA
08.2018 - 03.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Fair Park High School
Shreveport, LA05-2015
Skills
- Excellent customer service
- Strong communication skills
- Patience and empathy
- Efficient multitasking
Timeline
Pharmacy Technician Intern
Ayers Career College
09.2024 - 11.2024
Beverage Server
Margaritaville Casino
03.2022 - Current
Customer Service Representative
Teleperformance USA
08.2018 - 03.2022
High School Diploma -
Fair Park High School
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